Senior Delivery Manager- Banking Domain

Senior Delivery Manager IT Application Support (Banking Domain)

Location: Hyderabad

Complete work from Office (including working Saturdays)

Team Size Managed: Approx. 200 members

1. Role Overview

The Technical Delivery Manager is responsible for end-to-end delivery performance and operational stability of mission-critical banking applications including:

Mobile Banking

Internet Banking

Payments RTGS/NEFT/SFMS/UPI

Loan Management System

Core Banking

This role ensures 247 operational excellence incident/problem/change management maturity team capability development and strong stakeholder management across business technology and vendors.

2. Key Responsibilities

2.1 Delivery Management & Operations Excellence

Manage daily operations for a large 200-member application support organization.

Own service availability performance and stability of all supported applications.

Establish strong processes for Incident Problem Change Release and DR operations.

Ensure strict SLA OLA and KPI adherence across all support teams.

2.2 Technical Leadership

Lead Team to resolve complex application issues following incident management guidelines. This requires good knowledge on all application components like

Linux/Solaris

Network/Firewall/Load balancer/GSLB/WAF

Middleware/Containers/Webservers

Database

Cloud AWS/GCP

2.3 People & Team Management

Lead a large cross-functional team

Workforce planning skills development hiring mentoring and succession planning.

Create leadership depth among Team Leads and Service Delivery Leads.

Drive a culture of accountability ownership and customer focus.

2.4 Incident & Problem Management

Act as Incident Commander during P1/P2 major incidents.

Ensure quick triage using Dynatrace logs and platform diagnostics.

DriveRCA long-term fixes and product enhancements.

Reduce repeat incidents & improve MTTR

2.5 Change Release & Deployment Oversight

Review & approve deployment plans for application releases.

Ensure pre-deployment checks rollback plans and DR impact evaluation.

Reduce change-related outages through governance automation and readiness reviews.

2.6Stakeholder Business & Vendor Management

Primary contact for business heads product owners auditors and regulators.

Manage relationships with third-party vendors (OpenShift database application providers).

Present monthly service reviews incident trends and performance analytics.

Ensure compliance with RBI internal audit cyber security guidelines.

2.7Compliance Risk & Governance

Maintain documentation: runbooks SOPs architecture and dependency maps.

Ensure adherence to security compliance audit and DR policies.

Drive DR drill execution BCP readiness and RTO/RPO validation.

3. Education & Experience

Bachelors / Masters degree in Computer Science / IT or equivalent.

1220 years of IT experience with at least 5 years managing large teams.

Experience in large banking or BFSI IT operations strongly preferred.

4. Key Performance Indicators (KPIs)

Application availability & stability (SLA achievement)

MTTR MTTD and incident reduction trends

Reduction in repeat incidents

Change success rate

Deployment failure rate

DR readiness & drill success metrics

Team productivity & automation adoption

Business satisfaction score (CSAT)