Salesforce & ServiceNow Support Intern

Business Solutions & Services (BSS) is looking for motivated interns to join our CRM Support team. This internship offers a clear career path toward a full-time role with progression from basic support tickets to advanced technical support and development.

Role Overview

As a Salesforce & ServiceNow Support Intern you will support international clients using ITSM-based ticketing processes. You will engage with clients from APAC CIS LATAM Europe and the USA becoming one of their first points of contact for support-related queries.

Key Responsibilities

• Provide support for Salesforce and ServiceNow CRM platforms.
• Manage and respond to client tickets using ITSM processes.
• Communicate with clients regularly and provide timely updates.
• Troubleshoot basic system and user-related issues.
• Escalate complex incidents to the appropriate support level.
• Document issues resolutions and client requirements.
• Assist with configuration technical support and development tasks as you progress.

Support Levels and Career Growth

• L1 Support: Basic ticket handling user assistance and initial troubleshooting.
• L2 Support: Incident investigation system-level troubleshooting and configuration support.
• L3 Support: Advanced technical support development integrations and complex issue resolution.

The role is designed as a long-term career track allowing interns to grow from handling basic tickets to providing development-related support for global clients.

Requirements

• Good verbal and written communication skills.
• Strong interest in technology CRM systems and client support.
• Basic technical and problem-solving skills.
• Ability to communicate confidently with international clients.
• Willingness to learn Salesforce ServiceNow and ITSM processes.
• Fresh graduates and final-semester students are encouraged to apply.
• Internship leading to a full-time job based on performance.