Remote personal injury training supervisor

This is a remote position.

About Us:

We partner with U.S.-based law firms to connect them with skilled international professionals for long-term remote opportunities. We are currently seeking an experienced Personal Injury Trainer / Supervisor to join our team. This position is open exclusively to candidates located outside of the United States.

This is a leadership role responsible for training coaching and overseeing a team of intake specialists and case managers supporting U.S.-based personal injury law firms. The ideal candidate has extensive personal injury experience strong leadership skills and a passion for developing high-performing teams.

Responsibilities:

Train new hires on personal injury processes case intake procedures client communication standards and company workflows.

Develop and maintain training materials SOPs scripts and performance guidelines.

Monitor team performance call quality and case handling to ensure consistency accuracy and compliance.

Provide ongoing coaching feedback and performance evaluations to team members.

Identify training needs and implement strategies to improve productivity quality and conversion rates.

Work closely with management to improve processes and optimize team performance.

Assist with onboarding and continuous development of intake specialists and case managers.

Answer questions and provide support to team members regarding personal injury procedures and best practices.

Track key performance metrics and report on team progress and development.

Foster a positive accountable and results-driven team culture.

Requirements:

Must be located outside of the United States (international candidates only).

Minimum of 2 years of personal injury experience in intake case management legal support or a related role.

Previous experience training coaching supervising or managing a team.

Strong understanding of personal injury workflows client intake procedures and case management processes.

Excellent communication leadership and interpersonal skills.

Ability to motivate develop and manage a remote team.

Highly organized with strong attention to detail.

Comfortable working in a fast-paced performance-driven environment.

Proficiency with Microsoft Office Google Workspace and CRM/case management software.

Reliable internet connection and dedicated remote work environment.

Preferred Qualifications:

Experience working with U.S.-based personal injury law firms.

Bilingual English and Spanish.

Experience creating training materials and performance improvement programs.

Familiarity with legal CRM and case management systems.

Work Schedule:

Full-time position.

Must be able to work U.S. business hours (Mountain Standard Time).

What We Offer:

Fully remote position.

Competitive compensation based on experience.

Opportunity for growth within a rapidly expanding organization.

Collaborative and supportive team environment.

The opportunity to lead and develop teams supporting U.S.-based personal injury law firms.