Remote Live Chat Support Specialist

Location: Remote (Work from Home)

Job Type: Full-Time / Part-Time

Salary: $19 - $28 per hour (Based on Experience)

BENEFITS

• Health Dental & Vision Insurance
• Paid Time Off (Vacation & Sick Leave)
• Paid Holidays
• Flexible Remote Work Schedule
• Career Growth & Professional Development
• Employee Recognition Programs
• Performance-Based Incentives
• Supportive & Collaborative Team Environment

JELBUILD is a dynamic construction and project management company dedicated to delivering quality building solutions and exceptional customer experiences. We are seeking a professional customer-focused Remote Live Chat Support Specialist to join our growing team.

In this role you will serve as the first point of contact for customers contractors vendors and website visitors by providing prompt accurate and friendly assistance through live chat. Youll help answer questions resolve concerns provide project and service information and ensure every customer interaction reflects JELBUILDs commitment to excellence.

• Respond to customer inquiries through live chat in a timely and professional manner.
• Assist customers with questions regarding JELBUILDs construction services project updates consultations estimates and general inquiries.
• Guide customers through available services scheduling and online resources.
• Troubleshoot basic customer concerns and provide effective first-contact resolutions whenever possible.

• Deliver exceptional customer support while maintaining professionalism and empathy.
• Respond to inquiries related to appointments billing contracts project timelines and company services.
• Ensure every customer receives accurate information and a positive service experience.

• Take ownership of customer inquiries from initial contact through resolution.
• Escalate complex technical or project-related concerns to the appropriate department.
• Coordinate with project managers sales representatives and administrative staff to ensure timely follow-up.

• Accurately document customer interactions within the companys CRM system.
• Maintain detailed customer records and update project communication logs.
• Identify recurring customer concerns and report trends to management.

• Assist with maintaining internal FAQs customer support resources and knowledge base articles.
• Recommend process improvements based on customer feedback and recurring inquiries.

• Previous experience in customer service live chat support or virtual customer assistance.
• Excellent written communication and interpersonal skills.
• Strong problem-solving and multitasking abilities.
• Typing speed of 4050 WPM with high accuracy.
• Experience using CRM platforms and customer support software.
• Ability to manage multiple chat conversations simultaneously.
• Strong organizational skills and attention to detail.
• Ability to work independently in a remote environment.

• Experience with Zendesk LiveChat Intercom HubSpot Salesforce or similar platforms.
• Previous remote work experience.
• Basic knowledge of construction property management or home improvement services.
• Familiarity with customer knowledge management systems.

Employee Benefits

• Medical Dental & Vision Insurance
• Paid Vacation & Sick Leave
• Paid Holidays
• Ongoing Professional Development
• Career Advancement Opportunities
• Employee Recognition & Performance Bonuses
• Fully Remote Work Environment