Receptionist, Emergency Services

Receptionist Emergency Services

Entity
Aga Khan University

Location
Karachi Pakistan

Introduction
Aga Khan University (AKU) was chartered in 1983 as Pakistans first private international university. Its Faculty of Health Sciences was planned with the support of Harvard University McGill University and McMaster University and presently includes a Medical College and a School of Nursing which are located together with their principal teaching site the Aga Khan University Hospital on an 84-acre campus in Karachi Pakistan.
Aga Khan University invites applications for Receptionist Emergency Services.

Job Role / Responsibilities

• greet patients and other customers in a polite prompt helpful manner and provide necessary instructions/directions
• book appointments over phone or in-person for clinics or procedures
• use communication devices like paging system nurse call system panic alarm etc. as per requirements
• place orders/update Food Services Department for changes in patients diet and meal tray as per physicians orders
• coordinate with the Bed Management and Admission Department regarding referral/transfer arrangements of patients as per requirement.
• perform efficiently with Emergency Management Systems (ERMS) Admissions Discharge Transfer System (ADT) and Patient Care Inquiry (PCI) and maintain accurate patient status by updating dash boards recording updating diagnostics and transfer information
• manage cash including the receipt of payments via debit/credit cards and cheques.
• register all patients on timely basis ensuring appropriate forms are explained signed and distributed. All registrations are completed accurately to ensure correct information for timely billing.
• maintain data and keep records of all necessary documents as per institutional guidelines
• provide administrative support to the unit
• ensure tidiness and cleanliness of reception area as well as unit
• ensure availability of all forms slips and stationary at all times
• provide assistance to the supervisor in the quality audits
• assist in keeping ward manual updated
• act as a unit coordinator whenever assigned by a manager

Eligibility Criteria / Requirements

• a Bachelors degree
• 1-2 years of front desk or customer services experience (preferred)
• excellent customer service and communication skills
• knowledge and proficiency in basic computer application such as Microsoft Office
• ability to multi-task and work effectively in a fast-paced professional environment
• ability to remain tactful patient and calm in stressful situations
• ability to problem-solve using creative and critical thinking skills
• willing to work in COVID wards and critical patient care areas
• willingness to work in shifts