Principal Technical Engineer
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Job Summary
## **Position Purpose**
As part of our Managed Services you will help drive deliver and support our premier solutions and service offerings around complex self-service enterprise-level Contact Center technologies.
We are currently seeking an experienced IPT Senior Escalation this role you will work with our enterprise level clients providing troubleshooting expertise primarily in Cisco IPT solutions involving the Unified Contact Center Enterprise and Unified Communications product suites. You will leverage your knowledge and experience with problem resolution of CVP applications IP/IVR systems Cisco Call Managers Cisco Unity SIP and Voice Gateways including:
SIP protocols
Voice Gateway support and administration
Cisco CUBEs
ICM (IPCC CVP and CTIOS) support and administration (Optional)
IP Telephony Solution Design and support
Oracle ACME SBC support and administration (Optional)
Preferred Technical skills and Experience:
8 years experience configuring and supporting complex IPT solutions with Cisco Unified Call Manager Cisco Unity Voice Mail Cisco ICM (IPCC CVP and CTIOS) and Oracle ACME.
Strong experience troubleshooting Cisco Voice Gateways and Oracle ACME SBCs.
UCCE (IPCC) Enterprise script design deployment and/or support experience
SIP deployment and support experience
Demonstrated ability to perform complex problem isolation within Telecommunications infrastructures: FXO/FXS/PRI/T1/DS3 Circuits & Signaling Protocols
Prior experience designing administering or supporting LAN/WAN HSRP QoS VLANs Bandwidth modeling and VoIP infrastructures
Experience configuring and troubleshooting Voice Gateways and SBCs.
SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis helpful
Cisco Emergency Responder (CER)
Leadership & Certifications:
Cisco Certifications (i.e. CCNA CCNP CCIE etc.)
Excellent documentation presentation and problem-solving skills
Excellent communication skills and client-facing skills
Provide mentoring and support to junior support staff members
VOSS support and administration (Optional)
change it to priciple Escalation a level up
Required Experience:
Staff IC
About Company
We believe that humanity and technology should ​co-exist, and that at the nexus of the ​most powerful experiences, humanity and technology collide. At TTEC Digital, we combine the expertise, innovation, partnerships, and passion of three industry-leading customer experience com ... View more
