Principal Consultant – Salesforce

Principal Consultant Salesforce

At TTEC Digital we help clients create exceptional customer experiences by combining customer experience design data and industry-leading technology.

Job Expectations

As a Principal Consultant Salesforce you will be a senior individual contributor responsible for technical solutioning client engagement delivery Scrum Master activities technical mentoring and pre-sales support.

This role is one level above Senior Consultant and requires strong Salesforce expertise independent ownership of complex workstreams and the ability to work directly with clients and cross-functional teams.

Roles & Responsibilities

• Lead client discussions for requirements gathering solutioning architecture and technical design.
• Perform fit-gap analysis and recommend scalable Salesforce solutions.
• Design and review Salesforce configurations customizations integrations migrations and technical solutions.
• Provide technical expertise across Sales Cloud Service Cloud Marketing Cloud Lightning Apex Visualforce APIs and Data Loader.
• Act as a senior technical point of contact for clients and manage technical discussions expectations risks and dependencies.
• Perform Scrum Master responsibilities including sprint planning stand-ups backlog refinement reviews retrospectives and impediment tracking.
• Own assigned technical workstreams and ensure quality and timely delivery.
• Review technical deliverables and provide guidance and mentoring to junior team members.
• Support troubleshooting and resolution of complex Salesforce issues.
• Support pre-sales activities including discovery solution presentations RFP/RFI responses estimates and technical proposals.
• Collaborate with architects developers QA business analysts project managers and client stakeholders.
• Contribute to Salesforce best practices reusable assets and knowledge sharing.

Eligibility & Required Skills

• Engineering graduate or equivalent technical qualification.
• 1015 years of Salesforce experience with strong implementation and consulting expertise.
• Expert knowledge of Salesforce architecture configuration development integration and migration.
• Strong experience with Sales Cloud Service Cloud Marketing Cloud Lightning Apex Visualforce APIs and Data Loader.
• Experience in client-facing consulting technical solutioning and Agile/Scrum delivery.
• Experience performing Scrum Master responsibilities.
• Strong technical mentoring and stakeholder management skills.
• Salesforce Platform Developer I & II certifications preferred; additional Salesforce certifications are an advantage.
• Pre-sales/RFP experience preferred.
• Excellent communication presentation problem-solving and time-management skills.
• Ability to manage multiple priorities in a fast-paced environment.