Position Summary

We are seeking a Patching Engineer with hands-on experience supporting patch management operations across Windows endpoints and servers. This role is responsible for executing patch deployments improving patch compliance troubleshooting failed updates producing compliance reporting and supporting remediation workflows across managed customer environments.

The ideal candidate understands the full patching lifecycle including assessment deployment validation remediation reboot coordination maintenance windows exception handling and post-change reporting. Experience using N-able or a comparable RMM/endpoint management platform for patching operations is strongly preferred. Experience with Ivanti/LANDesk is helpful but not required.

Familiarity with Microsoft Intune and Active Directory for endpoint tooling deployment and support is preferred. Experience with Linux patching vulnerability-driven remediation or additional RMM platforms is a plus.

Key Responsibilities

Patch Management Operations

• Execute recurring patching activities across Windows endpoints and servers including scan/remediation deployment scheduling maintenance windows and post-deployment validation.
• Review patch applicability stage approved deployments coordinate outage windows and execute patching activities with appropriate rollback and risk considerations.
• Troubleshoot patch deployment failures including agent health detection issues missing prerequisites content/download issues reboot handling and deployment timing.
• Produce patch and compliance reporting for internal teams and customers including compliance status exceptions overdue items failed deployments and remediation plans.
• Maintain documentation and knowledge articles for repeatable patch operations known issues and customer-specific procedures.
• Operate within RMM and endpoint management platforms to support patch deployment agent health device targeting reporting and remediation workflows.
• Deploy manage and support RMM agents and related endpoint management tooling across Windows environments.
• Support agent deployment and validation using tools such as Microsoft Intune Active Directory and group-based targeting methods.
• Troubleshoot common endpoint tooling issues including agent installation failures policy conflicts enrollment state permissions issues and device targeting problems.
• Maintain sufficient working knowledge of Intune and AD to support endpoint management and patching operations.
• Participate in change management processes to plan and execute patch events with minimal service disruption.
• Coordinate patch schedules customer maintenance windows stakeholder notifications validation steps and post-change reporting.
• Work with security vulnerability management and operations teams on prioritized remediation risk-based patching exceptions and escalations.
• Support continuous improvement by helping standardize patch rings reduce deployment failure rates improve reporting accuracy and streamline operational runbooks.
• Document work clearly in tickets change records customer notes and internal procedures.
• Hands-on experience administering endpoint and/or server patch management in an enterprise or managed services environment.
• Experience using RMM or endpoint management platforms for patch deployment agent health validation compliance reporting and remediation workflows; N-able experience is strongly preferred.
• Working knowledge of Windows patching concepts including monthly patch cycles cumulative updates reboots maintenance windows supersedence failed update remediation and vulnerability-driven patching.
• Experience troubleshooting patching failures across endpoints and servers.
• Ability to analyze patch compliance data and develop remediation plans for non-compliant systems.
• Working knowledge of change management processes and executing maintenance activities within approved windows.
• Basic-to-intermediate Active Directory experience related to device/user targeting group membership OU/GPO awareness and deployment support.
• Basic-to-intermediate Microsoft Intune experience related to app deployment enrollment state assignment validation and basic troubleshooting.
• Strong operational discipline including documentation change control communication and execution of work in controlled maintenance windows.
• 2 to 4 years of experience with Nable patching operations.
• Experience with other RMM or patching platforms such as NinjaOne Kaseya SCCM/MECM or Automox.
• Linux patching experience including package managers repository configuration kernel updates agent updates and reboot coordination.
• Experience working with ITSM platforms for incidents changes tasks approvals and audit evidence.
• Familiarity with patch strategy concepts such as patch rings pilot groups phased rollout exception handling and compliance reporting.
• Experience supporting managed services customers or multi-tenant operational environments.
• Patch operations execution excellence: precise repeatable and low-error execution.
• Strong troubleshooting and root-cause analysis skills.
• Clear written and verbal communication.
• Customer and service mindset.
• Security-minded approach to vulnerability remediation least privilege and audit readiness.
• Ability to follow documented processes while identifying opportunities to improve them.

RMM / Endpoint Tooling Support

Process Governance and Collaboration

Required Qualifications

Preferred Qualifications

Core Competencies