Operations Manager Chauffeur Transportation

Requirements:

• 4 years of experience in a management or operations leadership role.
• Direct experience in the limo chauffeur or ground transportation industry.
• Proven ability to lead multiple teams and achieve operational targets.
• Strong understanding of dispatch operations and affiliate/farm-out models.
• Ability to manage specialists across marketing SEO and development by setting direction evaluating output and ensuring accountability.
• Excellent leadership communication and problem-solving skills.
• Comfortable working with dispatch/booking software and CRMs.
• Experience with Limo Anywhere GNet SantaCruz Moovs or similar platforms.
• Proven experience scaling a transportation or brokerage operation.
• Familiarity with digital marketing SEO and web development workflows to effectively oversee these functions.
• Experience with P&L and budget ownership.

Responsibilities:

• Lead and coordinate all departments including dispatch/operations sales marketing SEO and development.
• Own day-to-day operations end to end including bookings dispatch affiliate/farm-out and service delivery.
• Set targets and KPIs for each team and ensure accountability for results.
• Oversee the affiliate/partner network and rate strategy with a focus on margin per booking.
• Manage escalations service failures and quality control.
• Track revenue costs and profitability and report performance to ownership.
• Hire train and manage staff across departments.
• Improve processes systems and workflows as the business scales.
• Ensure smooth coordination and handoff between sales dispatch drivers and affiliates.