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NOC Engineer

Cyara

Job Location:

Hyderabad - Pakistan

Monthly Salary: Not provided by the employer

Posted: 2 September 2026 (10 hours ago)

Application Deadline: 30 November 2026

Vacancies: 1 Vacancy

Job Summary

Cyara is the global leader in AI-powered customer experience assurance committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice digital messaging and conversational AI channels Cyara empowers hundreds of the worlds leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt learn and make autonomous decisions in real time Cyara provides the assurance layer that turns pilots into production-ready deploymentstesting AI agents with AI agents to catch what scripts cant. From full journey visibility to AI governance trust validation and compliance Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure friction-free and high-quality CX at scale.Interested to find out more about us Check out:

Cyaras Values:

At Cyara our values shape everything we do. Were passionate about Delivering Excellence by putting the customer first collaborating globally and always striving to improve. We take smart risks and Innovate Boldly setting new standards and learning from every experience. Integrity First is our cornerstonewe value humility authenticity and respect for diversity building trust in all we do. We Embrace Curiosity by empowering you to experiment learn and grow in a dynamic environment. At Cyara our values drive us forward shaping a culture where innovation and excellence thrive.

Cyaras Diversity Equity Inclusive and Belonging:

At Cyara we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity equity inclusion and belonging (DEIB). We strive to cultivate an environment where every individual feels valued respected and empowered to bring their whole selves to work contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies practices and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities regardless of legally protected statuses such as sex race color ethnicity national origin age religion disability sexual orientation gender identity veteran status or medical condition. By celebrating our differences and championing inclusivity we enrich our organization make more thoughtful decisions and drive collective success.

Monitor maintain and ensure reliability of Cyaras global SaaS platform across AWS Linux/Windows and VoIP/Contact Center systems. Work with Support to maintain uptime SLAs diagnose issues perform upgrades and drive automation and AI-driven operational efficiency. This is a 24x7 rotational role requiring autonomous immediate response to critical alerts.

The ideal candidate either brings hands-on automation experience or demonstrates a strong willingness to learn and implement automation practices contributing to the teams evolution toward an SRE model

Key Responsibilities:

Monitoring & Incident Response: Monitor platform health via Grafana IRM CloudWatch; respond to alerts within SLA
Cloud & Infrastructure: Manage AWS infrastructure (EC2 ASG EBS Lambda VPC); administer Linux & Windows servers
VoIP & Contact Center: Troubleshoot VoIP (SIP/H.323) SBCs IVR/Contact Center platforms (Avaya Cisco Genesys)
Application Support: Provide application/product support for Cyara SaaS (CloudBroker CEN Web RMQ)
Automation & AI: Leverage AI-assisted tools for log analysis triage recommendations and predictive alerting
Cost Monitoring: Track AWS spend via Cost Explorer; identify right-sizing and savings opportunities
Documentation: Maintain SOPs RCA documents runbooks; improve monitoring and alerting workflows
Communication: Coordinate with Customer Support teams and provide clear structured incident updates
Shift Pattern: 24x7 rotational shifts (nights weekends holidays)

Technical Skills:

Domain	Required Skills
AWS Cloud	EC2 ASG EBS ELB Lambda VPC Route53 CloudWatch IAM S3 Cost Explorer
OS & Servers	Linux (Ubuntu/CentOS/RHEL) Windows Server MSSQL basics
VoIP & Telecoms	SIP H.323 RTP SBC management Wireshark carrier coordination
Contact Center	IVR platforms (Avaya Cisco Genesys) call flows agent routing
Networking	TCP/IP DNS DHCP SMTP BGP routing/switching fundamentals
Monitoring	Grafana IRM CloudWatch Sumologic Splunk PagerDuty
Automation	Bash Python PowerShell; Terraform/Packer/Chef (exposure)
ITSM	Incident Change & Problem Management; RCA documentation

Qualifications:

Bachelors in CS IT or related field
1-3 years in NOC/Application Support/Infrastructure Operations

Nice to Have:

AWS certifications (Cloud Practitioner / SA Associate / SysOps)
Containerization (Docker ECS/EKS) and CI/CD pipelines
AIOps/ML-driven operations tools
Message queuing (RabbitMQ Kafka)

Agencies:Thanks but weve got this one! Please no phone calls or emails to any employees of Cyaraoutside of the Talent Acquisition team. Cyaraspolicy is to only accept resumes from Agencies via theCyaraAgency Portal. Agencies must have a valid fee agreement inplaceand they must have been assigned the specific requisition to which they submit resumes by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and in the event a candidate is submitted outside of this policy is hired no fee or payment of any kind will be paid

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

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