Network and System Support Specialist
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Job Summary
Line of Service
Internal Firm ServicesIndustry/Sector
Not ApplicableSpecialism
IFS - Information Technology (IT)Management Level
AssociateJob Description & Summary
Being one of the leading accounting and professional services firms of the Country A. F. Ferguson & Co. Chartered Accountants (a member firm of the PwC network) provides assurance consulting and taxation services. This campaign aims to hire an IT Service Desk specialist for the Firm to join our information technology team based in Karachi. A career in Information Technology within Internal Firm Services will provide you with the opportunity to support our core business functions by deploying and managing applications that enable our people to work more efficiently and deliver the highest levels of service to our clients.Driven by curiosity you are a reliable contributing member of a our fast-paced environment you are expected to adapt to working with a variety of clients and team members each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm you build a brand for yourself opening doors to more opportunities.
We are seeking motivated and skilled Network and System Support Engineers to join our IT team at Level 1 and Level 2 support roles. The ideal candidates will be responsible for providing technical assistance troubleshooting and maintaining the network and system infrastructure to ensure optimal performance and reliability. Examples of the skills knowledge and experiences you need to lead and deliver value at this level include but are not limited to:
Technical Skills:
Monitor andmaintainnetwork infrastructure including LANrouters switches &wireless network
Strong understanding of TCP/IP DNS DHCPVPNVLANand network security concepts.
Assistin network configuration upgrades and patch management.
Assistend-users with troubleshooting and resolving hardware software and connectivity problems to ensure seamless user experience.
Hands-on experience with networking devices such as Cisco Juniper or similar vendors.
Participate in network incident response and provide on-call support as needed.
Assistin capacity planning and recommend upgrades to improve network performance and scalability.
Ensure network infrastructure compliance with annual audit requirements by preparing documentationidentifyinggaps and implementing corrective actions.
Collaborate with other IT teams to escalate and resolve complex technical problems.
Ability to work independently and within a team environment.
Ensure network security by managing access controlsmonitoringvulnerabilities and maintaining secure network configurations.
Good written and communication skills to work with global teams.
Vendor Correspondence Negotiation & SLA Management
Communicating with vendors for service requestsconnectivity issues repairs and replacements.
Negotiating turnaround times resolution targets and service credits per SLA.
Managing vendor escalations and ensuringtimelyupdates during outages/issues.
Maintaining professional written correspondence (email/ticket notes) and audit-ready records.
Qualification Required:Bachelors in computer scienceor any equivalent IT Qualification
Minimum Years of Experience:1.5years
Certification(s) Preferred: CCNA
Education (if blank degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank certifications not specified)
Required Skills
Optional Skills
ABBYY FineReader PDF ABBYY FineReader PDF ABBYY FlexiCapture Accepting Feedback Active Listening Application Maintenance Cloud Infrastructure Communication Database Administration Database Management System (DBMS) Database Performance Management Database Repair Database Server Database System Backups Database System Support Database Tuning Data Cleaning Data Querying Data Retrieval Data Virtualization Device Management Directory Permissions Document Processing Emotional Regulation Empathy 27 moreDesired Languages (If blank desired languages not specified)
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship
NoGovernment Clearance Required
NoJob Posting End Date
Required Experience:
IC
About Company
At PwC, our purpose is to build trust in society and solve important problems. We’re a network of firms in 155 countries with over 284,000 people who are committed to delivering quality in assurance, advisory and tax services. Find out more and tell us what matters to you by vis ... View more
