Native Desktop Engineer

TTEC Digital seeks a Native / Desktop Engineerto join our team. This role is a full-time and fully remote opportunity!

The work:

Werean innovation group inside TTEC (NASDAQ: TTEC) building the next generation of AI CX tools automated QA conversational analytics knowledge assist and agentic automation for the worlds biggest brands and the millions of customers they serve. We move like an early-stage startup backed by the scale distribution and enterprise client base of a companythatsbeen obsessed with customer experience since 1982.

This is the rare seatwheregetting in early actually matters at scale. TTEC is a public company at an AI inflection point. Ship the right products into thousands of live enterprisedeploymentsand youdontjust move a metric you move the trajectory of the company and the value of the stock. The leverage is real and the work compounds.

Who we hire the DNA:

• Self-starters and do-erswith grit hackers in the best sense with a startup mentality and a show-me bias: working software over slides prototypes over proposals.
• Wanttolearnlovenew technology. This platform is built on the latest technology and that technology changes and advances monthly. You adapt to change quickly new tools new models new priorities without drama.
• Master debuggers and problem solvers. You love solving complex problems youthink outside the box and you multitask across domains without losing the thread.
• AI-native. You work with AI on all levels you understand the technology around you (LLMs SLMs RAG knowledge graphs agents training eval) and you use AI tools daily to exponentially increase your velocity.
• Distributed-systemsliterate. High-efficiency event-driven low-latency systems are our world; you understand what that demands.
• Innovators who ship. Youdemonstrateideas easily fail fast and move forward. You make committed timelines and hit them.
• You consider yourself exceptional and you like winning. So dowe.
• No one will have everything in this description. Were looking for well-rounded smart people who move fast.

What You Will Do:

The role:

• Build Desktop Intercept the native Windows driver and app that acts as a virtual mic/speaker replaces audio in real time and (Phase 1 Phase C) reads the DOM and drives Computer Use.
• This is the hardest engineering on the platform and the deepest moat. Everything you build feeds a high-efficiency event-driven low-latency distributed platform voice desktop intelligence and AI combined so you think in latency budgets throughput and efficiency not just features.
• Startup environment: 1-week sprints Friday demos fail fast and move forward.

What youll own:

• Windows native driver (WASAPI virtual audio devices kernel-adjacent hooks) real-time bidirectional audio routing
• The user-space app (audio router DOM scraper MCP server)
• The desktop-to-cloud path onto the event bus (NATS-class WebSocket) under a sub-300ms budget
• AV co-existence and mass-deployment
• Your committed timelines.

Who you are:

• Self-starter hacker grit.
• You consider yourself exceptional at the systems level and can show it.
• You love new technology adapt fast when it changes demonstrate ideas with working code and use AI tools daily to multiply your velocity.
• Team player who makes and hits committed timelines.
• Loves solving the problems nobody else can and winning.

What You Will Bring:

• 8 years systems / native development; shipped a Windows desktop agent at real scale (>10k seats) with audio.
• Strong C/C mandatory. Strong Go for the service side mandatory.
• Comfortable building and interacting with drivers virtual audio devices virtual microphones/speakers WASAPI / Core Audio kernel-adjacent hooks.
• Real-time audio pipelines under a sub-300ms budget buffering resampling drift glitch-free capture/playback.
• Understands high-efficiency systems end-to-end event-driven architecture pub/sub WebSocket streaming and what state race conditions and locking mean at the native layer (lock-free audio buffers real-time threads priority inversion).
• macOS / Linux native experience is a huge cross-platform desktop is where this goes next.
• Browser / DOM internals and process injection a strong plus (Phase C).
• Enterprise mass-deployment craft MSI/installer engineering silentdeploys fleet upgrades across 10k locked-down seats.
• Driver/code signing and AV/EDR co-existence WHQL EV certs and staying invisible to CrowdStrike-class agents without tripping them.
• Crash-dump and telemetry discipline WinDbg/minidumps symbolized crash reporting from the field; you debug machinesyoullnever touch.
• Security posture least-privilege service design; this app hears customer audio and reads screens so it must beprovablytight.
• A master debugger at the systems level kernel logs crash dumps audio glitches AV interference; you see it.
• SIP / RTP a strong plus. Mid-tier or better hands-on AI-in-product experiencea plus (the desktop app hosts an MCP server and drives ComputerUse).