Microsoft Entra ID | 4 to 8 years | Immediate Joiner

• Own and manage customer-reported issues related to Microsoft Entra ID and Azure Identity services ensuring timely resolution and an outstanding support experience.
• Troubleshoot and resolve complex authentication authorization MFA SSO Conditional Access and identity synchronization issues.
• Lead investigations for critical incidents (Sev1/Sev2) perform root cause analysis (RCA) and collaborate with Product and Engineering teams for escalations.
• Provide technical guidance and best-practice recommendations to customers on identity security governance and access management.
• Drive end-to-end case ownership with proactive communication stakeholder management and customer advocacy.
• Flexibility to work in a 24x7 rotational support environment.

Areas of responsibility

Monitoring and Incident Detection-Handle escalated alerts prevent potential intrusions from third party agents and analyse log correlation to ensure alignment with security standards.

Incident Handling and Analysis-Triage security incidents handle escalated incidents assist in performing root cause analysis and prepare reports that adhere to compliance requirements.

Threat Assessment and Analytics-Perform vulnerability scans identify threat intelligence feeds and recommend preventive measures to reduce exposure.

Stakeholder Coordination and Audit Assistance-Coordinate with internal teams on security issues maintain risk registers and assist during compliance audits.