Manager Operations

Experience: 35 Years
Location: Gulberg 3 Lahore
Work Mode: On-site Full-time

We are looking for a Manager Operations with 3 plus years of experience to lead and streamline team operations across delivery people and culture finance coordination workplace management and leadership support.

The role involves establishing operational frameworks improving cross-functional efficiency implementing effective processes and ensuring the smooth day-to-day functioning of the studio. You will work closely with the Studio Head and Game Districts shared services teams to align operational activities with business objectives and support the studios growth.

• Oversee studio-wide operations ensuring alignment with business priorities and organizational objectives.

• Establish and manage operational processes including OKR cycles leadership meetings performance reviews and executive reporting.

• Develop and maintain SOPs policies and operational frameworks to ensure consistency and accountability across functions.

• Monitor operational performance identify inefficiencies and implement process improvements.

• Oversee project management practices Agile processes and sprint planning across game development teams.

• Collaborate with team leads to monitor project progress delivery timelines resource allocation and dependencies.

• Manage oversight of game release schedules ensuring clear ownership delivery milestones and release readiness.

• Identify delivery risks and bottlenecks facilitate timely resolution and establish reporting mechanisms to track project health and performance.

• Oversee employee lifecycle processes including onboarding probation performance management attendance and exits in coordination with HR.

• Drive employee engagement feedback recognition and retention initiatives to foster a positive workplace culture.

• Partner with team leads to address workforce challenges improve employee experience and identify organizational needs.

• Lead internal communication and studio-wide events celebrations and culture-building initiatives.

• Review monthly financial reports in coordination with the Finance team identify discrepancies and ensure timely resolution.

• Monitor studio budgets operational expenses reimbursements vendor payments and subscriptions.

• Prepare monthly financial and operational summaries for the Studio Head maintaining accurate reporting and visibility into spending.

• Identify opportunities for cost optimization and efficient resource utilization.

• Oversee workplace operations ensuring a well-maintained organized and productive office environment.

• Manage office infrastructure equipment assets procurement vendor relationships and administrative requirements.

• Establish effective processes for workplace maintenance asset management and employee workspace readiness.

• Drive improvements in workplace efficiency and overall employee experience.

• Partner with the Studio Head on operational priorities strategic initiatives and execution.

• Coordinate leadership meetings track key decisions and action items and ensure timely follow-through on commitments.

• Serve as the primary liaison between the studio and Game Districts shared HR Finance Recruitment and Admin teams.

• Provide leadership with regular operational updates performance insights and recommendations on emerging challenges.

• Build and scale the studio operations function in line with organizational growth.

• Identify operational resource requirements define responsibilities and establish clear accountability within the team.

• Recruit train and manage operations team members while ensuring effective delegation and ownership of established processes.

• Studio operations function efficiently with established processes and minimal day-to-day intervention from the Studio Head.

• Core operational processes are documented implemented and consistently followed across relevant functions.

• Project delivery and release schedules are effectively monitored with risks identified and addressed proactively.

• Employee lifecycle and engagement processes are managed consistently contributing to a positive workplace culture.

• Financial reporting is accurate timely and provides leadership with clear visibility into operational spending.

• Workplace resources and administrative operations are managed efficiently.

• Cross-functional coordination between the studio and shared services teams is seamless and effective.

• A structured operations team is established with clearly defined responsibilities and accountability.

• 35 years of experience in operations management business operations administration HR operations or project management.

• Experience working in a technology software development or gaming company.

• Strong understanding of business operations process management and cross-functional coordination.

• Proven experience developing SOPs improving workflows and implementing operational frameworks.

• Ability to manage multiple functions stakeholders and competing priorities.

• Working knowledge of HR operations financial reporting budgeting and workplace administration.

• Strong organizational analytical problem-solving and decision-making skills.

• Excellent English communication skills both written and verbal.

• Demonstrated ownership accountability and ability to work independently.

• Experience in the gaming or product development industry.

• Experience managing Agile/Scrum processes across multiple teams.

• Experience working with a parent company or centralized shared services functions.

• Experience building or scaling an operations department from the ground up.

• Familiarity with project management tools operational dashboards and business reporting systems.