LogicMonitor Administrator

What You Will Do

LogicMonitor Platform Administration

• Manage day-to-day administration of the LogicMonitor platform including user management monitoring configurations device onboarding dashboards and alerting.
• Process MACDs (Moves Adds Changes Deletes) across devices groups configurations etc.
• Validate troubleshoot and resolve LogicMonitor platform issues; escalating to vendor support when necessary.
• Maintain data consistency accuracy and hygiene within the platform.
• Build reports for clients and internal Service Delivery staff.
• Research update and maintain 1000s of device DataSources across the platform to ensure health and to maintain updated requirements across all hardware.
• Design build and maintain LogicMonitor to ITSM (ServiceNow) workflows integrations and automations.
• Experience with LogicModules.
• Awareness of upcoming and current LogicMonitor functionality including LM Envision and Edwin AI (correlation automation and agentic agents).

Monitoring Engineering & Automation

• Develop update and enhance LogicMonitor DataSources EventSources PropertySources config sources and scripts.
• Write automation workflows and custom integrations using Groovy Java Python and automation scripting tools. PowerShell scripting experience is a plus.
• Automate onboarding configuration updates and repetitive administrative tasks to improve operational efficiency.
• Build internal tools and scripts to streamline monitoring processes and ensure scalability.

Device Onboarding & Monitoring Optimization

• Perform end-to-end device onboarding for servers network devices applications cloud resources and APIs.
• Configure and validate monitoring using SNMP WMI OIDs and other collection methods/monitoring mechanisms.
• Ensure monitoring accuracy threshold tuning and alert fidelity for all onboarded devices.
• Collaborate with server network cloud and application teams to define monitoring requirements.
• Collaborate with clients and onboarding project teams for device and client onboarding.

API & Cloud Integrations

• Implement configure and maintain API integrations with cloud and network platforms including but not limited to Cisco Meraki Microsoft Azure Amazon Web Services (AWS).
• Develop custom collectors or scripts to support platforms not covered by native integrations.

Cross-Functional Collaboration

• Work very closely with another LM administrator as well as ServiceNow and Salesforce teams to facilitate the entire monitoring and management workflow.
• Work closely with infrastructure DevOps network engineering and application teams to ensure complete monitoring coverage.
• Excellent interpersonal skills to aid in working in tandem with internal staff in addition to client facing calls for onboarding troubleshooting and platform escalations.
• Document processes standards DataSource customizations workflows and integration patterns.
• Provide recommendations for monitoring improvements standardization and automation opportunities

What Qualifies You

Required Skills and Qualifications

• 5 years of administering LogicMonitor or enterprise monitoring platforms.
• 2 years of LogicMonitor specific experience.
• Proficiency in Groovy Java Python and general automation scripting.
• Experience working with modern Linux and Windows systems environments.
• Strong understanding of SNMP WMI OID structures and other monitoring protocols.
• Strong understanding of server infrastructures (Windows & Linux) and networking fundamentals.
• Experience building or customizing monitoring DataSources or equivalent monitoring templates.
• Familiarity with REST APIs JSON and integration workflows.
• Experience with cloud platforms: Azure AWS.
• Ability to analyze complex monitoring data and troubleshoot collection issues.
• Strong documentation communication and team collaboration abilities.

Preferred Qualifications/Experience

• LogicMonitor Certified Professional (LMCP) or equivalent certifications.
• Experience with infrastructure automation (Ansible Terraform PowerShell).
• Familiarity with modern CI/CD workflows.
• Background or familiarity in SRE DevOps or monitoring engineering roles.
• Knowledge of container monitoring (Kubernetes Docker).
• Minor experience or awareness of Salesforce CRM to accommodate data entry for LogicMonitor data synchronization.
• Experience with ITIL practices and service management frameworks.

XTIUM is an equal opportunity employer.