Lead ConsultantServicenow CSM

Job Description ServiceNow CSM/ITSM Developer
Role CSM/ITSM Developer
Experience 610 years of relevant experience
Job Summary
We are looking for an experienced ServiceNow Developer with strong CSM and ITSM expertise to design develop configure and support enterprise ServiceNow solutions. The candidate will work across customer service and IT service management processes and deliver scalable solutions aligned with ServiceNow best practices.
Key Responsibilities
Design configure customize and develop ServiceNow CSM and ITSM solutions.
Work with business and functional teams to understand requirements and translate them into technical solutions.
Configure modules such as Incident Request Problem Change and Customer Service Management as required.
Develop business rules client scripts UI policies UI actions script includes flows and notifications.
Configure workflows and automation using Flow Designer and other ServiceNow capabilities.
Support portal configuration and customer-facing CSM experiences.
Develop and maintain integrations using REST/SOAP APIs and Integration Hub.
Perform unit testing SIT UAT support defect resolution deployment and post-production support.
Prepare technical documentation and ensure solutions follow ServiceNow development standards.
Required Skills
Strong hands-on ServiceNow development experience.
Good knowledge of CSM and ITSM modules.
Strong JavaScript and ServiceNow scripting skills.
Experience with Flow Designer Integration Hub Service Portal/portal technologies and APIs.
Understanding of ServiceNow security ACLs update sets and deployment practices.
Ability to troubleshoot complex technical issues and work independently.
Good communication and stakeholder management skills.
Qualifications & Experience
Relevant ServiceNow development experience across CSM and ITSM.
Experience in enterprise implementation enhancement or support projects.
ServiceNow CSA/CAD certification is preferred.
Key Competencies
Strong analytical and problem-solving abilities.
Good communication and stakeholder collaboration skills.
Ability to work independently and as part of a cross-functional team.
Strong focus on quality timelines and delivery.

We transform. SAP solutions into Value

NTT DATA Business Solutions is a fast-growing international IT company and one of the worlds leading SAP partners. We are a full service provider delivering everything from business consulting to implementation of SAP solutions including hosting services and support.