L2 Desktop Support Engineer PK

WERE HIRING AS A DESKTOP SUPPORT TECHNICIAN AT PAKISTAN!

Excis is a global IT support leader globally driven by innovation and collaboration. Were looking for a proactive Desktop Support Technician to manage hardware software and IT assets across multiple locations. Join us for a rewarding career in a supportive family-like environment where youll look forward to coming to work every day.

• Client in 190 countries
  
• 6000 Engineers
  
• 200 Enterprise Clients
  

We foster an open friendly and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together we put our people first. Start your journey with Excis and grow with us!

What Youll Do:

• Keep technology running at its best by diagnosing hardware issues replacing faulty components upgrading devices and using diagnostic tools to quickly resolve technical problems.
  
• Take ownership of IT assets by managing inventory tracking stock movements maintaining accurate records and ensuring the right equipment is available when needed.
  
• Support a dynamic IT environment by collaborating with technical teams preparing inventory and trend reports traveling to customer sites when required and helping improve overall service operations.
  

Requirements

What You Need:

• 24 years of experience in desktop support or a similar IT support role.
  
• CompTIA A certification (preferred) or at least 3 years of equivalent hands-on experience.
  
• Experience performing warranty hardware repairs for HP Dell and Lenovo devices including parts ordering replacement and returns.
  
• Strong knowledge of Windows OS with the ability to troubleshoot rebuild and deploy systems.
  
• Familiarity with macOS iOS and Android device support.
  
• Proficiency in Microsoft Office antivirus solutions desktop applications and client-specific software troubleshooting.
  
• Strong analytical and troubleshooting skills with the ability to resolve common IT issues independently.
  
• Excellent customer service and verbal/written communication skills in English; conversational local language is an advantage.
  
• Detail-oriented organized and capable of managing multiple priorities in a fast-paced environment.
  
• Able to work independently collaborate effectively with teams and provide sound technical recommendations.
  

Benefits

Why Join Us:

At Excis your work matters. Youll be part of a dynamic hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth continuous learning and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career Apply now to join Excis in Karachi Pakistan and be at the forefront of IT support excellence!