L2 Cloud Implementation Engineer

About the Role

XTIUM is looking for an L2/L3 Cloud Implementation Engineer to deliver and support Microsoft Citrix Microsoft 365 and Azure solutions for our customers. You will take escalations from the L1/L2 service desk resolve complex incidents and carry out hands-on implementation migration and optimisation projects. You will work closely with L3 architects and customer technical teams and act as the technical point of contact for day-to-day change and delivery work.

What You Will Do

Microsoft Azure:

• Deploy and support Azure IaaS and PaaS: virtual machines VNets NSGs load balancers storage accounts Azure Backup and Site Recovery.
• Build and manage hybrid connectivity: Site-to-Site VPN Azure Firewall and DNS.
• Configure Azure Monitor Log Analytics Defender for Cloud Azure Policy and RBAC.
• Support Azure Virtual Desktop (AVD) host pools images FSLogix and scaling plans.

Citrix:

• Implement and support Citrix Virtual Apps and Desktops (CVAD) and Citrix DaaS: Delivery Controllers StoreFront Studio machine catalogues Delivery Groups and policies.
• Build and maintain master images (MCS) profile management Workspace Environment Management and application layering/delivery.
• Deploy configure and troubleshoot Citrix ADC (NetScaler) and Gateway: load balancing SSL/TLS profiles authentication (LDAP SAML OAuth/OIDC) responder policies and HA.
• Use Citrix ADM for configuration jobs StyleBooks certificate management and analytics.
• Troubleshoot ICA/HDX logon performance and connectivity using Director and related tools.

Microsoft Infrastructure

• Support Windows Server 2016/2019/2022 Active Directory DNS DHCP Group Policy and PKI (AD CS).
• Maintain file services patching (WSUS / Intune / Azure Update Manager)
• 3 years experience in an ICT support or infrastructure environment.
• Strong 2/3rd line troubleshooting and problem-solving skills.
• Good knowledge of Microsoft 365 Azure Entra ID Active Directory and Group Policy.
• Experience supporting Windows devices and Microsoft environments.
• Good understanding of networking including DNS DHCP VPNs and routers.
• Experience with device management deployment and IT service management systems.
• Knowledge of PowerShell security and system monitoring.
• Experience contributing to IT projects including technical implementation planning and reporting.
• Strong customer service communication and organizational skills.
• Ability to prioritize workload work under pressure and take ownership of issues.
• Self-motivated collaborative and committed to ongoing learning.

Service Delivery

• Own L2 incident problem and change tickets in line with SLAs (ServiceNow)
• Produce clear technical documentation: HLD/LLD inputs build guides runbooks and handover notes.
• Escalate to and collaborate with L3 and vendor support (Microsoft Citrix) and mentor L1 colleagues.
• Take part in on-call and out-of-hours maintenance windows where required

What Qualifies You

Required Skills and Qualifications

• 3 to 5 years in an L2 or implementation engineering role in a managed services or enterprise environment.
• Hands-on Azure and Microsoft 365 administration.
• Strong Active Directory Entra ID Group Policy and Windows Server skills.
• Practical Citrix CVAD/DaaS experience with working knowledge of Citrix ADC/NetScaler (CLI and GUI).
• Good networking fundamentals: TCP/IP DNS TLS/PKI VPN firewalls and load balancing.
• PowerShell scripting and automation.
• Strong troubleshooting skills clear written and spoken communication and a customer-first attitude.

Desirable

• Microsoft certifications (preferred): AZ-104 MS-102 MD-102 SC-300 AZ-140 AZ-700.
• Citrix certifications(preferred): CCA-V / CCP-V CCA-N (ADC).
• ITIL Foundation.
• Experience in a multi-customer MSP environment.

Technology Coverage

Azure: VMs VNets NSGs Azure Firewall ExpressRoute Backup Site Recovery Monitor Defender for Cloud Policy AVD

Microsoft 365: Exchange Online SharePoint OneDrive Teams Intune Defender Purview

Identity: Entra ID Entra Connect Conditional Access PIM SSO MFA AD DS AD CS

Citrix: CVAD / DaaS StoreFront Director WEM PVS / MCS ADC (NetScaler) ADM

Windows Infrastructure: Windows Server GPO DNS DHCP Hyper-V VMware WSUS SCCM

Automation: PowerShell Azure CLI Bicep Terraform ARM

XTIUM is an equal opportunity employer.