IT Support Officer

Job Overview
At Alzayani Investments we are seeking a highly skilled and versatile IT Support Officer to join our team. This position requiring a unique blend of traditional enterprise IT expertise and a deep understanding of modern smart-device ecosystems.

You will act as the escalation point for complex technical issues while taking primary ownership of configuring supporting and maintaining a wide array of personal and connected devices. The ideal candidate is a proactive problem-solver who is just as comfortable managing a Windows Server environment as they are troubleshooting a smart home integration or a mobile device.

Key Responsibilities

• End-to-End Technical Support: Provide comprehensive Level 1 Level 2 and Level 3 support to users ensuring the rapid and professional resolution of complex hardware and software issues.

• Personal Device & Mobile Management: Serve as the primary support lead for all personal and mobile devices. Set up configure and troubleshoot iOS and Android smartphones tablets and personal computing devices.

• Smart Ecosystems & AV Support: Install configure and troubleshoot Smart TVs media streaming boxes (Apple TV Android TV) and smart home/office automation systems.

• CCTV & ELV Systems: Support maintain and troubleshoot Extra Low Voltage (ELV) infrastructure including IP CCTV camera systems access control and related physical security tech.

• Network & Wireless Infrastructure: Manage and troubleshoot network connectivity issues across LAN WAN and complex wireless (Wi-Fi) deployments. Handle L2/L3 network troubleshooting involving switches routers and access points.

• Server Administration: Assist in the administration and maintenance of Windows Server environments including Active Directory Group Policy DNS and DHCP.

• Documentation & Vendor Management: Maintain accurate IT inventory document system configurations and liaise with third-party vendors and service providers for specialized equipment repairs.
  

Qualifications

• Bachelors degree in Computer Science Information Technology or a related field.

• Cisco Certified Network Associate (CCNA).

• Minimum of 3 years of experience in a similar role preferably in the investment or financial sector.

• Strong knowledge of hardware and software systems including Windows and Microsoft Office.

• Experience with troubleshooting network connectivity and performance issues.

• Knowledge of security protocols and best practices.

• Excellent communication and interpersonal skills.

• Ability to work independently and in a team environment.

• Proactive and able to prioritize tasks effectively.