IT Support Officer

Job Title: IT Officer Server Management Network & Backup Support
Location: Islamabad Pakistan

Job Overview

We are hiring on behalf of a leading financial services organization for the position of IT Officer Server Management Network & Backup Support. The role is responsible for supporting maintaining and administering the organizations IT infrastructure including servers network systems storage backup and disaster recovery solutions ensuring high availability security and performance across all systems.

Job Description

Server Management

• Manage Windows and Linux server environments including installation configuration maintenance and upgrades
• Monitor server performance capacity and availability to ensure optimal operation
• Administer virtualization platforms such as VMware or Hyper-V
• Implement server hardening patch management and security best practices
• Troubleshoot and resolve server-related incidents and performance issues

Network Management

• Manage LAN WAN Wi-Fi VPN and internet connectivity
• Configure and maintain routers switches firewalls and load balancers
• Monitor network performance and ensure maximum uptime
• Implement network security policies and access controls
• Coordinate with ISPs and vendors for connectivity and infrastructure support
• Configure integrate and manage network monitoring tools (SolarWinds NPM NMS MRTG/PRTG)
• Manage Cisco Huawei Ruijie and TP-Link switches and APs
• Perform weekly/monthly switch backups
• Coordinate with vendors for internet and cloud services

Backup & Disaster Recovery

• Manage enterprise backup solutions and schedules
• Install configure and manage Veeam for Office 365
• Maintain offsite backups on FTP sites
• Ensure successful backup and restoration of business-critical systems
• Support disaster recovery and business continuity planning
• Perform periodic backup verification and recovery drills
• Monitor backup storage utilization and retention policies

Infrastructure & Security

• Ensure infrastructure complies with organizational security policies
• Support vulnerability assessments and remediation activities
• Support endpoint security antivirus and system monitoring solutions
• Maintain infrastructure documentation asset inventory and configuration records

Monitoring & Reporting

• Monitor infrastructure health using enterprise monitoring tools
• Prepare reports on system availability incidents capacity backups and security
• Maintain documentation for standard operating procedures (SOPs)

Qualification & Experience

• Bachelors or Masters degree in Computer Science Information Technology or a related field (BCS/MCS preferred)
• 35 years of experience in IT infrastructure / IT support roles
• Hands-on experience with Active Directory Microsoft 365 Administration and Windows Server support
• Working knowledge of networking firewalls and backup solutions (Veeam VPN Cisco networking) preferred
• Strong troubleshooting skills across servers printers scanners IP phones and end-user IT support
• Excellent communication and problem-solving skills

Compensation & Benefits

• Salary Range: PKR/month (total package inclusive of everything before tax)
• Standard benefits as per company policy