IT Support Engineer

Location: Islamabad Pakistan
Job Type: Contract
Department: Information Security & Technology
Company: Confidential Client through People Perfect

People Perfect is hiring an IT Support Engineer for one of its international clients a leading credit intelligence and financial information company with a global workforce.

The role is responsible for Tier 2/Tier 3 technical support endpoint management troubleshooting IT automation and user access management while supporting the Islamabad office and collaborating with the global IT team.

• Provide Tier 2/Tier 3 support for Windows and macOS.
• Manage Microsoft Intune Microsoft 365 Defender and Jamf Pro.
• Troubleshoot hardware software network and application issues.
• Manage user accounts and access through Okta.
• Support device provisioning patching and endpoint security.
• Document issues and solutions in Jira.
• Identify recurring issues and automate repetitive IT tasks.
• Support the local office infrastructure conference rooms and new-hire setups.

• Bachelors degree in IT Computer Science or related field.
• 3 years of experience in IT Support/IT Engineering preferably in Tier 2/Tier 3 support.
• Hands-on experience with Windows macOS Intune Jamf Pro Microsoft 365 and Okta.
• Good knowledge of TCP/IP DNS DHCP and VPN.
• Experience with Jira and scripting using PowerShell Bash Python or AppleScript.
• Strong troubleshooting communication and problem-solving skills.

• Cisco Meraki experience.
• Experience supporting a global/distributed workforce.
• Exposure to AI tools such as ChatGPT Claude Gemini or Copilot for IT support or automation.

IT Support Tier 2/Tier 3 Support Windows macOS Microsoft 365 Intune Microsoft Defender Jamf Pro Okta Google Workspace Jira Networking TCP/IP DNS DHCP VPN PowerShell Bash Python IT Automation Endpoint Management Identity & Access Management