Implementation Associate

Job Overview:

CureMD is looking for an Implementation Associate to join our Implementation team. This role is ideal for someone who is detail-oriented collaborative and interested in building a career in healthcare technology client onboarding and end-user training. The Implementation Associate will support implementation projects by assisting senior implementation staff developing expertise in CureMDs full suite of products and services delivering workflow-specific end-user training and helping ensure successful client onboarding. The role requires strong communication skills accuracy ownership the ability to build strong client relationships and a passion for teaching and project management in a fast-paced deadline-driven environment.

Job Responsibilities:

• Develop and conduct high-quality remote training sessions with new and existing clients.
• Assess individual and group training needs and effectively customize training agendas and content to address areas of concern.
• Ensure that customers achieve training objectives within set timelines.
• Perform issue identification escalation and resolution for issues encountered during the implementation process.
• Update training materials to incorporate new product features.
• Conduct demonstrations to familiarize customers with new product features.
• Perform system configurations and customizations.
• Complete assigned project deliverables.
• Continually identify and define operational issues and best configure the system to remedy them.
• Document customer feature requests for product development.
• Actively participate in the improvement of training programs and materials.

Qualifications:

• Bachelors Degree (Healthcare Administration Business Engineering Computer Science or Communications preferred).
• Experience in EMR/EHR training or implementation is a plus.
• Working knowledge of physician billing clinical and operational workflows for both in-patient and out-patient settings is a plus.
• Sound analytical and problem-solving skills.
• Strong computer literacy and the comfort ability and desire to advance technical knowledge and understand industry standards.
• Excellent verbal and written communication skills.

Compensation and Benefits:

Financial:

• Competitive salary and bi-annual bonus.
• Fast track and uncapped career growth for high performers.
• Company-sponsored vehicle financing (car and bike).
• Interest-free loans.
• Provident Fund: CureMD matches up to 8% of your base salary.

Health and Wellness:

• In-house clinic with a team of certified male and female doctors with 24/7 telemedicine service.
• Hospital treatment monitoring by company doctors.
• Comprehensive health coverage for your immediate family (outpatient inpatient maternity and parents inpatient).
• Exclusive health benefits and discounts at top class clinics and labs.

Supportive Workplace:

• Pick-up and drop-off services for female employees.
• In-house daycare facility.
• In-house gym and recreational area to unwind.

Continued Learning:

• Company-sponsored trainings workshops development programs and retreats.
• Paid specialized trainings/certifications.

The Difference Youll Make:

At CureMD every role whether senior or junior plays a pivotal part in transforming healthcare. By joining our innovative team youll contribute to groundbreaking technology that directly impacts patient care enhances healthcare efficiency and saves lives globally. Your skills and passion will drive meaningful change helping us deliver solutions that support healthcare professionals in critical real-time settings. Together were not just advancing technology were making a tangible difference in peoples lives. Together lets save lives.