Identity Access Management

JC - 198357
Band B2
Location All Wipro Location. Specifically Hyderabad
Flexibility to work in a 24x7 rotational support environment.

We are seeking a highly skilled Azure Identity Support Engineer with deep hands-on expertise in Microsoft Entra ID (Azure AD) and Identity & Access Management (IAM). The ideal candidate combines strong technical troubleshooting capabilities with exceptional customer communication skills enabling effective resolution of complex identity and access-related challenges for enterprise customers.

Key Responsibilities:
Own and manage customer-reported issues related to Microsoft Entra ID and Azure Identity services ensuring timely resolution and an outstanding support experience.
Troubleshoot and resolve complex authentication authorization MFA SSO Conditional Access and identity synchronization issues.
Lead investigations for critical incidents (Sev1/Sev2) perform root cause analysis (RCA) and collaborate with Product and Engineering teams for escalations.
Provide technical guidance and best-practice recommendations to customers on identity security governance and access management.
Drive end-to-end case ownership with proactive communication stakeholder management and customer advocacy.
Flexibility to work in a 24x7 rotational support environment.

Required Technical Skills:
Strong hands-on experience with Microsoft Entra ID (Azure AD) and Identity & Access Management.
Expertise in Authentication Multi-Factor Authentication (MFA) Single Sign-On (SSO) and Conditional Access.
In-depth knowledge of RBAC Privileged Identity Management (PIM) Access Reviews and Privileged Access Governance.
Experience with App Registrations Enterprise Applications Service Principals and Managed Identities.
Strong understanding of Entra Connect Cloud Sync and hybrid identity synchronization.
Knowledge of B2B Collaboration External Identities and cross-tenant access scenarios.
Proven troubleshooting experience with AADSTS errors account lockouts MFA challenges provisioning issues and identity lifecycle management.
Proficiency in analysing Sign-in Audit and Diagnostic Logs using KQL/Kusto.
Working knowledge of PowerShell Azure CLI and Microsoft Graph for automation and administration.

Preferred Qualifications:
Microsoft Certified: Identity and Access Administrator Associate (SC-300) certification.
Experience supporting enterprise-scale cloud environments and mission-critical workloads.