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Head of SupremeServ
Job Location:
Monthly Salary:
Posted:
29 September 2026 (13 days ago)
Posted:
Application Deadline:
27 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
About the Job
KSB is a global leader in pumps valves and related services providing high-efficiency solutions for applications across building services industry water wastewater power and mining. Founded in 1871 in Germany KSB operates worldwide with extensive manufacturing facilities and over 190 service centers under the KSB SupremeServ brand. Our success is driven by innovation sustainable practices and a strong commitment to our people and customers.
Position: Head of SupremeServ
Department: SupremeServ
Location: Lahore
Shift: Day
Shift: Day
Purpose of the Position:
To lead and grow the overall Service business by driving operational excellence customer satisfaction sales and profitability. The role is responsible for managing service operations teams and resources while ensuring high-quality technical support and compliance with KSB standards. The position will also focus on developing new service opportunities strengthening customer relationships and achieving sustainable business growth.
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Key Responsibilities:
- Lead overall Service operations including repair maintenance troubleshooting commissioning and field services.
- Develop and execute the Service business strategy in line with KSBs overall business objectives.
- Drive service sales revenue profitability and order intake including spare parts and service contracts.
- Ensure high levels of customer satisfaction responsiveness and service quality.
- Manage service teams workshops field resources and third-party service partners.
- Ensure compliance with KSB technical standards HSE requirements and quality procedures.
- Coordinate closely with Sales Operations Supply Chain and other functions for effective customer support.
- Monitor key KPIs including sales/order intake margins turnaround time productivity customer complaints and service quality.
- Develop team capabilities through technical training coaching and succession planning.
- Identify opportunities for installed-base development modernization upgrades and long-term service agreements.
Experience & Skill Requirements
* Bachelors degree in mechanical engineering from a recognized university; Masters/MBA would be an advantage.
* 15 years of relevant professional experience preferably in pumps rotating equipment industrial services or a related engineering industry.
* Significant experience in service operations after-sales business and customer management with demonstrated leadership responsibility.
* Strong commercial understanding with the ability to combine technical expertise with business development and P&L focus.
Why Join Us
Step into a rewarding career with a dynamic forward-thinking organization that values talent innovation and professional growth. Join us to take on exciting challenges unlock your potential and Transform Your Career with Us!
How to Apply
If you are ready to take the next step in your professional journey we invite you to submit your CV through our company portal by September 30 2026
Required Experience:
Director
About Company
KSB is one of the world's leading manufacturers of pumps and valves and also offers a comprehensive range of service activities. The company's products and services are used in process engineering and building services, water and waste water management, and in the energy and mining s ... View more
