Head of IT Infrastructure and Operations Services

Position Title: Head of IT Infrastructure and Operations Services
Location: Lahore (Full-time) On-Site

ABOUT ROLE:

Own and operate the organizations IT and OT infrastructure network data center and end-user service delivery environment to guarantee secure reliable and scalable technology operations across all manufacturing and corporate sites. Translate the CIOs enterprise architecture and digital transformation agenda into resilient day-to-day infrastructure and operational execution ensuring uptime performance and service quality that support uninterrupted business and production continuity.

Qualification & Experience

• Bachelors/Masters in Information Technology Computer Science Engineering or related discipline; relevant infrastructure/network certifications (e.g. CCNP ITIL PMP) preferred.
• 1520 years of progressive experience in IT infrastructure network operations and data center management including exposure to large-scale manufacturing or multi-site environments.
• Demonstrated experience managing IT/OT network environments telecom and cloud vendor relationships and service-desk/ITSM operations.

A. Infrastructure & Data Center Management

B. Network Telecommunications & Connectivity

C. IT Service Delivery & End-User Operations

D. Backup Disaster Recovery & IT/OT Resilience

E. Vendor SLA & Contract Management (Infrastructure & Telecom)

• Infrastructure Availability & Performance

Maintain 99.5% uptime across core infrastructure data center and network services with defined performance baselines for compute storage and connectivity.

• IT/OT Network Resilience & Segregation

Sustain segregated hardened IT and OT network architecture with zero unplanned production-impacting outages attributable to infrastructure or connectivity failure.

• Service Delivery & Support Quality

Achieve agreed service-desk SLAs (response/resolution times first-contact resolution) across all sites with continuous tracking via a standardized ITSM framework.

• Backup & Disaster Recovery (DR) Readiness

Maintain a tested and validated Backup and DR environment for all critical infrastructure and OT-linked systems with recovery time/point objectives met in periodic drills.

• Vendor SLA & Cost Governance

Ensure 100% of infrastructure and telecom vendor contracts are governed by enforced SLAs with infrastructure spend tracked against budget and optimized through structured vendor performance reviews.

• Standardization & Scalability

Institutionalize standardized infrastructure provisioning workplace services and mobility solutions across all facilities and ensure infrastructure blueprints are scalable to support expansion and machine-to-ERP connectivity needs.

• Infrastructure & Network Architecture Expertise

Strong technical command of enterprise infrastructure data center operations network design cloud operations and IT/OT segregation principles with hands-on experience in manufacturing or multi-site environments.

• Operational Reliability & Incident Management

Demonstrated ability to run 24/7 operations manage incidents and escalations under pressure and drive root-cause resolution to prevent recurrence.

• Vendor & SLA Management

Proven capability to negotiate manage and enforce SLAs with telecom cloud and infrastructure vendors while balancing cost performance and risk.

• Team Leadership & Cross-Functional Coordination

Ability to lead infrastructure and support teams coordinate closely with production manufacturing and corporate functions and communicate operational status clearly to the CIO and stakeholders.