GTS Specialist

An IT Support Technician is the backbone of all computer-related technology within the business(es) and site(s) he or she supports. Your primary responsibility is to provide support of Avery Dennisons endpoint computing and site infrastructure; be the Local Smart hands (On-Call support) as well as providing continuous improvement to Avery Dennisons technology and processes. 

Primary Responsibilities:

• Manage and support endpoint devices (Laptop desktop mobile devices printers  thin clients) throughout their lifecycle. Including provisioning refresh asset management and decommission
• Adhere and promote IT policies and standards
• Provide smart-hand support at the site including on-call (per rotation schedule)
• Follow ITIL (Information Technology Infrastructure Library) processes such as change incident and problem management
• Comply to and execute  SOX controls
• Take ownership of reported issues and seeing issue tickets through to resolution
• Research diagnose troubleshoot and identify solutions to resolve issues
• Provide prompt and accurate feedback to customers
• Be a technical advisor to management and end users to insure they have the proper IT equipment to be successful
• Maintain accurate IT equipment software and license inventory in Asset Management Tool
• Install upgrade and replace selected software and hardware products according to Avery Dennison standards
• Work closely with service vendors other Avery Dennison IT teams and personnel to ensure continuity of service
• Assist in implementing best practices and Avery Dennison IT standards that will more effectively utilize IT resources
• Deliver training on Avery Dennisons software and computer systems; this can include group presentations one-on-one training and onboarding
• Perform other duties as assigned

Qualifications :

• High School diploma or equivalent required
• Information Technology courses or certification(s) required
• A Bachelors degree in business or technology field preferred
• 3 years related experience; 3-5 years performing routine software installations and program updates; 3-5 years performing routine troubleshooting and problem resolution on computer server network and telecommunication systems
• Understanding and experience with information systems environments and systems; understanding of applicable computer systems such as Microsoft Office Lotus Notes and function specific software
• Basic understanding of ICT (information & communication technology) infrastructure
• Good verbal data entry and written skills; communicative in speaking and writing in local language and English
• Flexible initiative self-motivated and creative in finding solutions
• Team player combined with independent working
• Ability to interface with cross-functional groups to define and execute overall requirements
• Experience working effectively with others and providing superior customer service
• Skilled at solving challenges in a directed methodical manner and analyzes the current issue to envision creative solutions
• Takes initiative to complete critical tasks especially in team settings with dependencies on other people
• Works effectively in the face of stress ambiguity difficult situations and shifting priorities
• Experience in a manufacturing environment highly valued
• ITIL (Information Technology Infrastructure Library) foundation training is an asset
• Ability to travel to support other sites when needed; estimated 20% travel

Additional Information :

All qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time