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Google Contact Center AI (CCAI) Immediate to 30 days
Job Location:
Monthly Salary:
Posted:
24 October 2026 (5 days ago)
Posted:
Application Deadline:
21 January 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Wipro Limited (NYSE: WIT BSE: 507685 NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest ambitions and build future-ready sustainable businesses. With over 230000 employees and business partners across 65 countries we deliver on the promise of helping our customers colleagues and communities thrive in an ever-changing world. For additional information visit us at . Mandatory Skills: Genesys Contact Centre. Experience: 5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them we need people inspired by reinvention. Of yourself your career and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Google Contact Center AI (CCAI)
Primary Skill-Google Contact Center AI (CCAI)
Location- PAN India
Shift Timings- 5pm IST ( Remote opportunity)
Total Years of experience- 5 years
- The Operations Engineer is responsible for advanced troubleshooting root cause analysis and operational stability of a Google Contact Center AI (CCAI) platform integrated within a large-scale enterprise IVR ecosystem.
- This role acts as the highest escalation point for production issues requiring deep expertise in contact center architecture cloud infrastructure (GCP) and observability/log analysis to ensure high availability and performance
- Act as L3 operations escalation point for complex production incidents affecting IVR and CCAI flows
- Perform deep-dive troubleshooting across:
- Dialogflow CX / ES -Must Have
- SIP/telephony integrations -Must Have
- Middleware (APIs orchestration layers) -Nice to Have
- Correlate issues across multiple systems (telephony cloud services APIs)
(Log Analysis & Root Cause Identification)
- Analyze and correlate logs from:
- Google Cloud Logging (Stackdriver) -Must Have
- Dialogflow interaction logs -Must Have
- Telephony/SIP logs (e.g. Genesys) -Nice to Have
- Identify patterns such as: - The core of the skill set should be understanding the impacts
- Intent misfires
- Latency spikes
- API failures/timeouts
- Authentication/token errors
- Perform end-to-end trace analysis to identify root cause
Primary Skill-Google Contact Center AI (CCAI)
Location- PAN India
Shift Timings- 5pm IST ( Remote opportunity)
Total Years of experience- 5 years
- The Operations Engineer is responsible for advanced troubleshooting root cause analysis and operational stability of a Google Contact Center AI (CCAI) platform integrated within a large-scale enterprise IVR ecosystem.
- This role acts as the highest escalation point for production issues requiring deep expertise in contact center architecture cloud infrastructure (GCP) and observability/log analysis to ensure high availability and performance
- Act as L3 operations escalation point for complex production incidents affecting IVR and CCAI flows
- Perform deep-dive troubleshooting across:
- Dialogflow CX / ES -Must Have
- SIP/telephony integrations -Must Have
- Middleware (APIs orchestration layers) -Nice to Have
- Correlate issues across multiple systems (telephony cloud services APIs)
(Log Analysis & Root Cause Identification)
- Analyze and correlate logs from:
- Google Cloud Logging (Stackdriver) -Must Have
- Dialogflow interaction logs -Must Have
- Telephony/SIP logs (e.g. Genesys) -Nice to Have
- Identify patterns such as: - The core of the skill set should be understanding the impacts
- Intent misfires
- Latency spikes
- API failures/timeouts
- Authentication/token errors
- Perform end-to-end trace analysis to identify root cause
About Company
As a global leader, Wipro blends consulting and AI expertise across design, engineering and operations to accelerate business transformation and deliver future-ready technology.
