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Genesys Cloud Testing Engineer
Job Location:
Monthly Salary:
Posted:
12 October 2026 (23 hours ago)
Posted:
Application Deadline:
9 January 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Wipro Limited (NYSE: WIT BSE: 507685 NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest ambitions and build future-ready sustainable businesses. With over 230000 employees and business partners across 65 countries we deliver on the promise of helping our customers colleagues and communities thrive in an ever-changing world. For additional information visit us at .
Mandatory Skills: Genesys Cloud Contact Center Admin. Experience: 5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them we need people inspired by reinvention. Of yourself your career and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Genesys Cloud Testing Engineer
Key Responsibilities
- Design develop and execute test plans test scenarios test cases and test scripts for Genesys Cloud CX solutions.
- Perform functional integration regression system integration testing user acceptance testing support and production validation.
- Validate Genesys Cloud components including Architect flows IVR queues skills-based routing inbound and outbound call flows callback campaigns digital channels and reporting dashboards.
- Test integrations with CRM platforms telephony systems SIP/SBC WebRTC APIs workforce management call recording and third-party applications.
- Analyze business requirements technical specifications and call-flow designs to ensure complete test coverage.
- Identify document track and manage defects using tools such as Jira Azure DevOps Confluence or similar platforms.
- Collaborate with developers platform teams business users operations and project stakeholders to resolve issues and ensure timely defect closure.
- Support migration cutover release validation and hypercare activities for Genesys Cloud implementations and enhancements.
- Prepare testing status reports quality metrics defect summaries and release readiness updates for project stakeholders.
- Contribute to continuous improvement of testing processes automation practices reusable test assets and quality assurance standards.
Required Skills
- Hands-on experience in Genesys Cloud CX or Genesys contact center testing.
- Strong understanding of contact center concepts including IVR ACD call routing queues skills agent desktop call recording and reporting.
- Experience in testing voice digital chat email outbound dialing and CRM-integrated contact center solutions.
- Knowledge of telephony concepts such as SIP SBC BYOC WebRTC DTMF and call recording validation.
- Ability to create detailed test cases from requirements process flows call-flow diagrams and solution designs.
- Experience with defect management test execution tracking and requirements traceability.
- Good understanding of Agile delivery methodology and software testing life cycle processes.
- Strong analytical problem-solving communication and stakeholder coordination skills.
Key Responsibilities
- Design develop and execute test plans test scenarios test cases and test scripts for Genesys Cloud CX solutions.
- Perform functional integration regression system integration testing user acceptance testing support and production validation.
- Validate Genesys Cloud components including Architect flows IVR queues skills-based routing inbound and outbound call flows callback campaigns digital channels and reporting dashboards.
- Test integrations with CRM platforms telephony systems SIP/SBC WebRTC APIs workforce management call recording and third-party applications.
- Analyze business requirements technical specifications and call-flow designs to ensure complete test coverage.
- Identify document track and manage defects using tools such as Jira Azure DevOps Confluence or similar platforms.
- Collaborate with developers platform teams business users operations and project stakeholders to resolve issues and ensure timely defect closure.
- Support migration cutover release validation and hypercare activities for Genesys Cloud implementations and enhancements.
- Prepare testing status reports quality metrics defect summaries and release readiness updates for project stakeholders.
- Contribute to continuous improvement of testing processes automation practices reusable test assets and quality assurance standards.
Required Skills
- Hands-on experience in Genesys Cloud CX or Genesys contact center testing.
- Strong understanding of contact center concepts including IVR ACD call routing queues skills agent desktop call recording and reporting.
- Experience in testing voice digital chat email outbound dialing and CRM-integrated contact center solutions.
- Knowledge of telephony concepts such as SIP SBC BYOC WebRTC DTMF and call recording validation.
- Ability to create detailed test cases from requirements process flows call-flow diagrams and solution designs.
- Experience with defect management test execution tracking and requirements traceability.
- Good understanding of Agile delivery methodology and software testing life cycle processes.
- Strong analytical problem-solving communication and stakeholder coordination skills.
- Status Reporting and Customer Focus on an ongoing basis with respect to testing and its execution
- Ensure good quality of interaction with customer w.r.t. e-mail content fault report tracking voice calls business etiquette etc
- On time deliveries - WSRs Test execution report and relevant dashboard updates in Test management repository
- Updates of accurate efforts in eCube TMS and other project related trackers
- Timely Response to customer requests and no instances of complaints either internally or externally
| No | Performance Parameter | Measure |
| 1 | Understanding the test requirements and test case design of the product | Ensure error free testing solutions minimum process exceptions 100% SLA compliance # of automation done using VB macros |
| 2 | Execute test cases and reporting | Testing efficiency & quality On-Time Delivery Troubleshoot queries within TAT CSAT score |
Required Experience:
IC
About Company
As a global leader, Wipro blends consulting and AI expertise across design, engineering and operations to accelerate business transformation and deliver future-ready technology.
