GCP DevOps & Production Support Engineer

GCP DevOps & Production Support Engineer

Salary: 250k to 300k

Time: 6PM to 3AM Monday to Friday

Location: Commercial Plaza Street 2 No:73 Block D Naval Anchorage Islamabad

Job Description:

Provox Global is looking for a pragmatic hands-on GCP DevOps & Production Support Engineer to join our Islamabad team on an onsite this role youll own the health reliability and performance of our production systems spanning cloud infrastructure databases APIs webhooks scheduled jobs and telephony workflows.

Youll work across the stack moving comfortably from a Cloud Logging trace to a webhook from a Dialogflow CX session issue to a Cloud SQL query and from a failed deployment to an IAM or environment configuration problem.

This role suits someone who enjoys solving real operational problems improving system reliability and making production environments easier to monitor debug and maintain.

Primary Responsibilities

• Own day-to-day GCP operations including database administration performance review query troubleshooting backups and reliability
• Monitor production health across webhooks APIs scheduled jobs telephony flows and database activity
• Build and maintain alerting for process failures uptime issues webhook errors latency and abnormal transaction patterns
• Manage GCP access control IAM permissions service accounts and environment-level security
• Provide development support for webhook services API integrations logging and operational tooling
• Support Dialogflow CX to webhook integrations including request/response debugging session parameter handling fulfillment behavior and environment deployment issues
• Help diagnose production incidents across Dialogflow CX Google Phone Gateway SIP integrations REST APIs Cloud Logging and Cloud SQL
• Advise the internal team on clean implementation patterns maintainability observability and production-safe deployment practices

Secondary Responsibilities

• Build ad hoc operational reports from Cloud SQL logs and event tables
• Support Dialogflow CX flow/playbook development and debugging
• Assist with LLM prompt engineering for appointment triage caller intent handling and structured extraction workflows
• Support Google Phone Gateway and SIP configuration management
• Implement or improve CI/CD pipelines using Cloud Build or similar tooling
• Manage deployments across Cloud Run Cloud Functions and App Engine where applicable
• Support GitHub-based version control workflows and deployment branching practices
• Improve automated testing endpoint testing and interactive debugging capabilities
• Collaborate with developers and business stakeholders to ensure smooth releases and reliable production behavior

Required Qualifications

• Professional English: Strong English communication skills are required as all candidates will be working with US-based clients where clear and professional communication is very important.
• Experience: A minimum of 3 years of relevant experience is required

• Strong hands-on experience with Google Cloud Platform in a DevOps cloud engineering or production support role
• Practical experience with Cloud Run Cloud Functions Cloud SQL IAM Cloud Logging Cloud Monitoring and service accounts
• Strong skills especially for API services webhooks cloud functions logging and troubleshooting async/runtime behavior
• Experience administering and troubleshooting MySQL or Cloud SQL environments
• Ability to write and optimize SQL queries for operational reporting and diagnostics
• Familiarity with CI/CD practices preferably using Cloud Build and GitHub
• Strong debugging discipline across distributed systems: logs timestamps request IDs session IDs retries and failure correlation
• Excellent communication skills with the ability to explain technical issues clearly to both technical and non-technical stakeholders
• Strong attention to detail and comfort working in a live production environment

Preferred Qualifications

• Experience with Dialogflow CX conversational agents telephony bots or IVR systems
• Experience integrating Dialogflow CX with webhook services
• Familiarity with Google Phone Gateway SIP connectors PSTN transfers or contact-center telephony workflows
• Experience with Cloud Shell Cloud Code for VS Code and local-to-cloud development workflows
• Experience supporting serverless architectures at production scale
• Experience designing uptime checks alert policies log-based metrics and operational dashboards
• Familiarity with prompt engineering or LLM-based classification/extraction workflows
• Experience with healthcare dental scheduling contact-center or appointment-booking systems is a plus

Work Location: In Office