Expert OAC

Role Overview: 

The newly established MI OAC (Market Insight Operation Acceleration Center) is a team of flexible and agile colleagues who will support MI Business as Usual (BAU) Data Operation teams during the critical phase of starting a new project. 

As a Expert OAC is the Market Insights (MI Data OPS) business process you will play a pivotal role in driving operational excellence and data integrity. This senior-level position demands deep expertise in executing production taskssuch as data coding matching and quality checks as required and in line with operational goals and business requirements You will also play a crucial role leading team coordination stakeholder engagement and issue resolution. You will be responsible for undergoing the end-to-end production workflow ensuring timely and accurate data delivery and maintaining high standards of quality across the team. With a strong process improvement mindset you will identify inefficiencies guide junior analysts arrange trainings and implement solutions that enhance team performance and output reliability.

Key Responsibilities: 

Tasks and responsibilities may vary based on the business requirement as this team supports during the set up phase of new projects. Examples of activities: 

Workflow Coordination & Delivery Governance 

• Monitor team progress against daily weekly and project-specific deliverables and ensure adherence to agreed timelines and SLAs. 

• Track operational performance and proactively identify risks to delivery commitments. 

• Support the team in resolving production challenges and provide hands-on assistance when required. 

Ownership of Team Workflow & Performance Monitoring 

• Maintain and audit team trackers to monitor task completion and quality. 

• Ensure all production activities are documented and compliant with process standards. 

• Monitor team capacity workload distribution and utilization to ensure efficient execution of priorities. 

• Escalate delivery risks resource constraints and process gaps in a timely manner.

Issue Resolution & RCA 

• Lead investigations into data or delivery issues and conduct Root Cause Analysis (RCA). 

• Collaborate with the team to implement corrective and preventive actions. 

• Track recurring issues and drive preventive measures to improve operational stability and delivery quality. 

Team Coordination & Quality Management 

• Coordinate workload allocation in collaboration with the manager and ensure tasks are distributed effectively based on priority skillset and business needs. 

• Guide and mentor junior analysts to maintain high delivery standards. 

• Audit team outputs regularly to ensure quality and consistency. 

• Maintain a culture of accountability and continuous learning. 

• Monitor achievement of daily and weekly productivity targets and quality benchmarks providing guidance and follow-up where required. 

• Facilitate knowledge sharing training coordination and process adherence across the team. 

• Partner with stakeholders and team members to ensure consistent execution of operational standards and best practices. 

Qualifications :

Required Skills & Competencies: 

• 4 years of experience in data operations analytics or market insights.  

• Proven expertise in data coding matching and quality assurance.  

• Strong analytical and problem-solving skills.  

• Experience in team coordination mentoring and workload management.  

• Excellent communication and stakeholder engagement abilities.  

• Proficiency in tools such as Excel SQL and data visualization platforms. 

Preferred Qualification 

• Bachelors or masters degree in business Statistics Data Science or related field. 

• Experience in market research or syndicated data processes. 

• Familiarity with agile workflows. 

Additional Information :

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process including résumé screening candidate assessments interview scheduling job matching communication support and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQs principles of fairness transparency human oversight and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions require accommodations or wish to request human review were permitted by law please contact your local HR representative. For more information please visit NIQs AI Safety Policies and Guiding Principles: NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

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Employment Type :

Full-time