Design SystemUX Engineer
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Job Summary
The work:
Werean innovation group inside TTEC (NASDAQ: TTEC) building the next generation of AI CX tools automated QA conversational analytics knowledge assist and agentic automation for the worlds biggest brands and the millions of customers they serve. We move like an early-stage startup backed by the scale distribution and enterprise client base of a companythatsbeen obsessed with customer experience since 1982.
This is the rare seatwheregetting in early actually matters at scale. TTEC is a public company at an AI inflection point. Ship the right products into thousands of live enterprisedeploymentsand youdontjust move a metric you move the trajectory of the company and the value of the stock. The leverage is real and the work compounds.
Who we hire the DNA
Self-starters and do-erswith grit hackers in the best sense with a startup mentality and a show-me bias: working software over slides prototypes over proposals.
Wanttolearnlovenew technology. This platform is built on the latest technology and that technology changes and advances monthly. You adapt to change quickly new tools new models new priorities without drama.
Master debuggers and problem solvers. You love solving complex problems youthink outside the box and you multitask across domains without losing the thread.
AI-native. You work with AI on all levels you understand the technology around you (LLMs SLMs RAG knowledge graphs agents training eval) and you use AI tools daily to exponentially increase your velocity.
Distributed-systemsliterate. High-efficiency event-driven low-latency systems are our world; you understand what that demands.
Innovators who ship. Youdemonstrateideas easily fail fast and move forward. You make committed timelines and hit them.
You consider yourself exceptional and you like winning. So dowe.
No one will have everything in this description. Were looking for well-rounded smart people who move fast.
What You Will Do:
The role:
- Own the design system in code and the UX of the wedge the Agent UI shell slide-out / pill Control UI and the per-module panels.
- UX here ships as code not Figma hand-offs. This is not a look-pretty job: the UI renders live voice desktop and AI event streams in real time and you have to understand the technology underneath events WebSocket state latency plugin loading so what you design flows and works not just looks good.
- Startup environment: 1-week sprints Friday demos fail fast move forward.
What youll own:
- The design system as a real component library templates and patterns developers implement without friction
- Agent UI / Control UI interaction patterns
- Active Listening and Agent Handover UX
- The graphics language of the product (iconography motion data visualization)
- Accessibility (Lighthouse a11y > 90) and keyboard-first agent flows
- Your committed timelines.
Who you are:
- A self-starter with taste and grit a designer who ships.
- Show-me mentality: you demo working UI on Fridays like every other engineer.
- You think from the developers seat: every component you design youve already thought through how the squads will implement extend and theme it your design system makes them faster never slower.
- You love new technology adapt fast when the product shifts weekly use AI tools daily to multiply velocity consider yourself exceptional and like winning.
7 years of product design with real front-end engineering you ship React TypeScript not just specs.
Strong graphics experience on visual craft: iconography motion design canvas/SVG data visualizationrenderingdense live data beautifully and legibly.
Has owned a design system as a livingcomponentlibrary in a fast-shipping product versioned documented themed adopted.
Strong templating discipline reusable patterns and layout systems built for developer implementation; you understandcomponentAPIs composition and what makes a pattern cheap or expensive to build.
Understands the tech underneath WebSocket-driven state event ordering render performance module federation/plugin loading well enough that your designs never fight the architecture.
Strong on dense real-time professional-tool UX (think trading terminals not marketing sites) an agent lives in this UI 8 hours a day.
Accessibility and keyboard-first design as defaults not afterthoughts.
Perceived-performance craft skeletons optimistic updates motion that masks latency; the UI must feel instant even when the networkisnt.
Design tokens as the theming backbone enterprise customers will want branding; tokens make that config not a rewrite.
Overlay/extension constraints fluency designing UI injected over a host page (pill slide-out) with its size z-index and isolation realities.
Usability evidence at startup speed lightweight session recordings and agent feedback loops instead of month-long studies.
A debugger in the browser you profile therender find thejank and fix your owncomponent.
Required Experience:
IC
About Company
We believe that humanity and technology should ​co-exist, and that at the nexus of the ​most powerful experiences, humanity and technology collide. At TTEC Digital, we combine the expertise, innovation, partnerships, and passion of three industry-leading customer experience com ... View more
