Delivery Director

Company Overview:

10Pearls is a global purpose-drivenAI-Nativedigital engineering partnerhelping businesses re-imagine digitalize and accelerate. As an end-to-end digital technology partner 10Pearls helps businesses create future-proof transformative digital products that leverage emerging technologies. 10Pearls clients include Global 2000 enterprises high growth mid-size businesses and some of the most exciting start-ups from industries like healthcare fintech energy education real estate retail and hi-tech. Headquartered in the Washington DC metro area 10Pearls hasproductengineering and softwaredevelopmentcenters in North America Latin America Europe and South Asia. To learn more

Role:

The Delivery Director is a senior portfolio leadership role responsible for the overall health growth and successful delivery of a portfolio of client engagements. This role brings together delivery product and engineering leadership into a single discipline-neutral position. The Delivery Director partners with Engagement Leads to ensure delivery excellence drive business growth manage portfolio risks and establish AI-native ways of working across engagements. They serve as the primary escalation point between client engagements and executive leadership while ensuring strong commercial operational and customer outcomes.

Responsibilities:

• Own the delivery operational and commercial success of a portfolio of client engagements.
• Drive portfolio health by ensuring quality predictability customer satisfaction and business outcomes.
• Manage cross-engagement priorities resource allocation and dependency management.
• Establish operating rhythms and governance mechanisms to support high-performing delivery teams.
• Coach mentor and develop Engagement Leads.
• Build leadership capability and support succession planning across the delivery organization.
• Drive talent management staffing strategies performance management and technical hiring decisions.
• Foster a culture of accountability collaboration continuous learning and excellence.
• Translate organizational and regional strategy into portfolio execution plans.
• Build and maintain executive-level client and stakeholder relationships.
• Identify opportunities for account growth operational improvements and increased business value.
• Partner with leadership teams on strategic initiatives and portfolio expansion opportunities.
• Establish and continuously improve delivery standards governance frameworks and operational processes.
• Promote engineering excellence quality assurance scalability and maintainability across engagements.
• Use delivery metrics and data-driven insights to improve predictability and performance.
• Balance delivery speed quality technical debt and customer expectations.
• Proactively identify and mitigate delivery technical commercial and organizational risks.
• Lead intervention efforts for at-risk engagements and major escalations.
• Ensure effective governance reviews controls and portfolio visibility.
• Provide timely escalation recovery plans and strategic recommendations to executive leadership.
• Drive AI adoption across delivery engineering and operational workflows.
• Leverage AI for portfolio reporting forecasting resource planning and decision-making.
• Promote automation workflow optimization and agentic tooling across engagements.
• Establish governance practices for secure responsible and effective AI usage.
• Measure and enhance the business impact of AI-enabled delivery practices.

Requirements:

• Bachelors degree in Computer Science Software Engineering Information Technology Business Administration or a related field.
• 12 years of experience in software delivery engineering product or technology leadership roles.
• Proven experience managing multiple client engagements programs or portfolios.
• Demonstrated success leading large cross-functional teams and developing senior leaders.
• Experience managing commercial performance resource planning budgeting and client relationships.
• Prior experience in an Engagement Lead Delivery Lead Engineering Leader Program Manager or equivalent leadership role is highly preferred.
• Strong understanding of software delivery methodologies engineering practices and Agile frameworks.
• Ability to manage complex portfolios across multiple clients and delivery teams.
• Expertise in risk management governance escalation handling and operational excellence.
• Excellent stakeholder management and executive communication skills.
• Strong commercial acumen with experience driving account growth and profitability.
• Ability to translate business strategy into measurable delivery outcomes.
• Experience utilizing AI tools and platforms to improve delivery operations reporting and decision-making.
• Strong analytical problem-solving and decision-making capabilities.
• Proven ability to lead through influence build high-performing teams and drive organizational change.
• Portfolio Leadership
• Leadership & Capability Building
• Business & Strategic Leadership
• Delivery Excellence
• Risk & Governance
• AI-Native Leadership