Datafeed Solutions Specialist

Grade Level (for internal use):

The Datafeed Solutions Specialist is an advanced technical support role within the Datafeed Solutions Team responsible for resolving complex client issues managing technical escalations and serving as a subject matter expert for Analysts and stakeholders.

Working closely with Commercial Product and Technology teams the Specialist investigates technical issues supports incidents and migrations identifies recurring problems and contributes to client enablement knowledge management and process improvement initiatives. The role also helps prepare the team for emerging technologies including AI-enabled workflows MCP AIRD and evolving machine-delivery solutions.

The successful candidate will develop expertise across datasets APIs cloud delivery platforms data integration technologies and AI-related support workflows.

The Datafeed Solutions Team enables clients to access integrate and use datasets through APIs WebSocket cloud platforms and other machine-delivery technologies.

The team supports integrations entitlement management troubleshooting incidents migrations onboarding usage reviews and client retention initiatives while developing technical documentation automation and client enablement resources in partnership with Commercial Product and Technology teams.

With team members in Manila and Islamabad the team provides global support coverage and operational resilience.

The Datafeed Solutions Specialist enhances the teams ability to resolve complex technical issues improve client experience and strengthen technical capabilities across the organization.

As a technical escalation point and mentor the role supports Analysts through coaching troubleshooting guidance and knowledge sharing while driving readiness for new products technologies and support responsibilities.

• Become a trusted technical support partner within S&P Global Energys Commercial organization.
• Collaborate with clients and cross-functional teams across Commercial Product and Technology.
• Build expertise in APIs cloud platforms data integration AI-enabled solutions MCP AIRD and emerging technologies.
• Develop technical leadership through escalation management mentoring training and complex problem solving.
• Contribute to automation innovation process improvement and client enablement initiatives.
• Gain exposure to future career opportunities across Commercial Operations Client Service Operations Product and Technology functions.
  
  

• Serve as the technical escalation point for Analysts and clients providing advanced troubleshooting and investigation support.
• Diagnose and resolve issues involving APIs WebSocket authentication authorization entitlements cloud platforms connectivity dataset delivery and client integrations.
• Manage technical escalations incidents outages migrations onboarding activities and infrastructure changes coordinating with Commercial Product and Technology teams.
• Identify recurring or systemic issues and drive appropriate escalation and resolution efforts.
• Support emerging technologies and solutions including AI-enabled workflows MCP AIRD and related data-delivery platforms.
• Evaluate AI-related concerns to determine whether issues stem from prompting retrieval configuration integration model behavior products or underlying datasets.
• Provide technical coaching training knowledge transfer and case guidance to Analysts.
• Develop and maintain troubleshooting guides knowledge articles reusable scripts API examples developer resources FAQs and client enablement materials.
• Provide client and operational feedback to support enhancements to products APIs support tools and processes.
• Monitor dataset usage and identify opportunities to improve client adoption engagement and retention.
• Support workflow prioritization service management shift handovers and business continuity activities across regional teams.
  
  

• Bachelors degree in Computer Science Information Technology Computer Engineering Data Science or a related discipline or an equivalent combination of education and relevant professional experience.
• Experience working directly with clients or customers managing technical inquiries issue resolution escalations and stakeholder communications in a customer-facing environment.
• Relevant experience in technical support application support API support data support client service or a comparable technical environment.
• Experience handling complex technical issues advanced troubleshooting and client escalations.
• Experience providing technical guidance knowledge transfer case coaching or training to colleagues.
• Strong written and verbal communication skills with the ability to explain technical information clearly to clients and internal stakeholders.
• Strong analytical diagnostic troubleshooting and root-cause-analysis skills.
• Working knowledge of RESTful APIs HTTP methods JSON authentication authorization API responses and common API troubleshooting tools.
• Familiarity with databases SQL structured data data integration and cloud-based delivery technologies.
• Familiarity with large language models (LLMs) prompting retrieval concepts AI agents model integration and structured datasets used in AI-enabled applications.
• Practical experience supporting testing developing configuring or troubleshooting AI-enabled applications AI agents or related workflows.
• Familiarity with Model Context Protocol (MCP) including experience with MCP-based tools clients servers integrations or supported workflows.
• Ability to analyze and troubleshoot complex technical and AI-related issues distinguish between implementation and underlying product or dataset concerns and document investigations solutions and best practices effectively.
• Ability to quickly learn new technologies adapt to evolving products and support requirements and collaborate effectively with globally distributed teams while working independently when required.
• Ability to work rotating shifts covering APAC EMEA and Americas support hours.
  
  

• Understanding of energy commodities financial data or enterprise data-delivery workflows.
• Proficiency in Python including the ability to write maintainable code create reusable examples automate tasks and troubleshoot client integrations.
• Working knowledge of cloud databases data lakes and delivery platforms such as Snowflake Databricks and AWS.
• Experience supporting WebSocket cloud data-sharing certificate network or API integration workflows.
• Experience supporting client implementations migrations infrastructure changes technical onboarding or production incidents.
• Experience creating technical documentation knowledge articles client learning materials or Developer Portal content.
• Familiarity with AIRD or similar AI-ready datasets data-delivery solutions or AI-enabled platforms.
  
  

About S&P Global Energy
At S&P Global Energy our comprehensive view of global energy and commodities markets enables our customers to make superior decisions and create long-term sustainable value. Our four core capabilities are: Platts for news and pricing; CERA for research and advisory; Horizons for energy expansion and sustainability solutions; and Events for industry collaboration.

S&P Global Energy is a division of S&P Global (NYSE: SPGI). S&P Global enables businesses governments and individuals with trusted data expertise and technology to make decisions with conviction. We are Advancing Essential Intelligence through world-leading benchmarks data and insights that customers need in order to plan confidently act decisively and thrive economically in a rapidly changing global landscape. Learn more at In It For You

Our Mission:

Advancing Essential Intelligence.

Our People:

Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity Discovery Partnership

Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.

• Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.

For more information on benefits by country visit: Hiring and Opportunity at S&P Global:

At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a domain or any other regionally based domains it is a scam and should be reported to. S&P Global never requires any candidate to pay money for job applications interviews offer letters pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines fraudulent domains and how to report suspicious activityhere.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability please send an email to:and your request will be forwarded to the appropriate person.

US Candidates Only:Know Your Rights: Workplace discrimination is illegal