Customer Support Executive

Position: Customer Support Executive

Salary 100k to 120k

Time: 12pm to 8pm Monday to Friday

Location: Model Town Lahore

Location: Lahore Office

Experience: 3-4 years preferred

Employment Type: Full-time and In Person

Key Responsibilities:

• Respond to client and worker inquiries through phone email and chat in a timely and professional manner.
• Handle issues related to shift scheduling timesheets payroll and platform onboarding.
• Coordinate shift confirmations and manage last-minute schedule changes and coverage requests.
• Guide new workers through registration documentation and compliance requirements.
• Maintain accurate records of all interactions in the CRM/support system.
• Escalate complex or technical issues to the relevant Product HR or Account Management teams.
• Follow up with clients and workers to ensure issues are fully resolved.
• Support compliance checks and maintain accurate and up-to-date records.
• Collaborate with Product Operations and Payroll teams based across Europe and Pakistan.

Candidate Requirements:

• 3-4 years of experience in customer service call center staffing or platform support.
• Fluent English both spoken and written is mandatory as the candidate will communicate directly with European clients and workers.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and the ability to remain calm under pressure.
• Experience using CRM/support systems MS Office or similar tools.
• Ability to multitask and manage a high volume of inquiries across different time zones.
• High school diploma required; Bachelors degree preferred.
• Previous experience working with international teams or European clients would be a plus.