Customer Support Engineer (Level 2)
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Job Summary
Location: Lahore (Head Office)
Employment Type: Full-time onsite
We are looking for a skilled and customer-focused L2 Support Engineer for one of our clients who are a leading brand in electronics and mobile industry to join their team on full-time onsite basis.
The ideal candidate will provide second-level support for companys Finance Plus Services including dealer management systems merchant applications and customer-facing mobile apps. This role requires strong technical troubleshooting abilities familiarity with Android platforms and AWS and a proactive approach to issue resolution and knowledge sharing.
Provide L2 support for companys Finance Plus services addressing issues across dealer merchant and customer platforms
Serve as the point of contact for complex technical issues raised by customers and dealers
Analyze logs and configurations (AWS CloudWatch Android client) to identify engineering defects
Reproduce and troubleshoot issues by reconfiguring customer dealer or dashboard environments
Create and maintain support documentation best practices and contribute to internal knowledge sharing
Bachelors degree in Computer Science Engineering Information Technology or a related field
Upto 4 years of professional work experience
Experience in Android mobile application development
Basic knowledge of Mobile Device Management (MDM) and Android device administration
Hands-on experience with AWS Linux and MySQL is highly desirable
Ability to perform initial debugging using AWS logs and Android device logs
Strong customer service orientation with a focus on resolving complex technical issues
Excellent multitasking communication and problem-solving skills in a dynamic environment
Sperton Pakistan is part of Sperton Global a recruitment and consulting company with an international reach. We are committed to helping our clients achieve success in their hiring processes finding the right people for the right positions.
