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Customer Services Officer PostEx
Job Location:
Monthly Salary:
Posted:
6 May 2026 (30+ days ago)
Posted:
Application Deadline:
3 August 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Our client PostEx is looking for Customer Service Officer in Lahore.
Key Responsibilities:
- Handle inbound and outbound customer calls emails or chats
- Respond promptly to customer inquiries and resolve issues efficiently
- Provide accurate information about products services and company policies
- Maintain customer records and update databases
- Escalate complex issues to the relevant department when required
- Follow communication procedures guidelines and policies
- Achieve daily/weekly/monthly performance targets (KPIs)
- Ensure customer satisfaction and maintain service quality standards
Required Skills & Qualifications:
- Minimum Intermediate / Bachelors degree
- Strong communication skills (English & Urdu)
- Good problem-solving abilities
- Basic computer knowledge (MS Office CRM systems)
- Ability to work in a fast-paced environment
- Strong listening and interpersonal skills
