Enter a job title or keyword
Customer Service Rep
Job Location:
Monthly Salary:
Posted:
16 September 2026 (3 hours ago)
Posted:
Application Deadline:
14 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Customer Service Representative Job Description
About the Role
Were looking for a friendly solutions-focused Customer Service Representative to be the face of our brand. Youll be the first point of contact for customers and help create positive experiences that keep them coming back.
Key Responsibilities
- Customer Support: Respond to customer inquiries via phone email chat and social media with professionalism and empathy
- Problem Solving: Troubleshoot issues process returns/exchanges and resolve complaints efficiently
- Product Knowledge: Learn and explain products/services clearly to help customers make informed decisions
- Order Management: Assist with placing orders tracking shipments billing questions and account updates
- Documentation: Log all interactions in CRM and track trends to improve service
- Teamwork: Collaborate with sales tech and operations teams to ensure smooth customer experiences
What Were Looking For
- Experience: 1 years in customer service call center or retail preferred
- Communication: Excellent verbal and written communication skills. Friendly patient and clear
- Skills: Strong problem-solving multitasking and conflict resolution skills
- Tech: Comfortable with CRM tools ticketing systems and Microsoft/Google Workspace
- Attitude: Positive energy accountability and a genuine desire to help people
- Availability: Ability to work flexible hours including weekends/holidays if needed
Nice to Have
- Bilingual skills
- Experience in e-commerce / SaaS / retail / etc.
- Knowledge of KPIs like CSAT NPS and response time
What We Offer
- Competitive pay benefits
- Growth opportunities and training
- Supportive team culture
