Customer Experience Manager Dry & NonFood

• Contribute to implementing corporate policies and strategic decisions in the store
• Following and optimizing the economic results of the store
• Organizing and managing team work
• Addressing customer complaints to understand customers needs and expectations and to propose solutions.
• Coordinating with other functional teams to improve efficiency and market share
• Maintaining staff & product hygiene at all levels according to company policy
• Implement shop merchandising layout and customer traffic flow so as to maximise sales customer satisfaction appearance image and ergonomics for customers
• Execution of sales promotional activities for awareness faster off-takes for building brand image vis-à-vis new and existing products
• Evaluating and analyzing the effectiveness of promotional activities planned
• Manage selling and customer service activities and staff competence in these areas so as to optimise and sustain sales performance profitability and customer satisfaction
• Manage health and safety security and emergency systems capabilities and staff and customer awareness according to company policy and relevant law
• Development of staff skills and capability through on-going training as provided by the company

Qualifications :

Bachelors

Remote Work :

No

Employment Type :

Full-time