Customer Engagement Specialist

This is a remote position.

Across Clocks is hiring a Customer Engagement Specialist to support a U.S.-based e-commerce business with customer communication relationship management sales follow-ups and order processing.

Were looking for someone who is naturally engaging quick-thinking confident and genuinely enjoys interacting with people. This role is about much more than answering messages. It requires someone who can build rapport understand customer needs communicate with warmth and personality and confidently move conversations toward a sale without sounding scripted or robotic.

The ideal candidate is proactive adaptable detail-oriented and comfortable taking ownership of their work. They should have a good sense of humor understand American conversational styles and be confident enough to ask questions suggest improvements and speak up when something could be done better.

This is a hands-on role involving customer conversations lead follow-ups order processing and outreach through GoHighLevel (GHL) Shopify and other business systems. Some responsibilities are repetitive so consistency patience and the ability to stay focused are just as important as initiative.

Required Qualifications

• Excellent written and spoken English with clear natural and engaging communication skills.
  

• Strong understanding of American conversational styles cultural references and humor with the ability to communicate comfortably with U.S.-based customers.
  

• A warm personable and confident communication style that makes customers feel heard understood and valued.
  

• A proactive mindset with the confidence to take initiative identify problems suggest improvements and speak up when necessary.
  

• Quick thinking adaptability and the ability to learn new systems and processes without constant supervision.
  

• Strong attention to detail particularly when handling customer information orders and follow-ups.
  

• Excellent organizational skills and the discipline to consistently complete routine or repetitive tasks without compromising quality.
  

• Strong sense of ownership accountability and reliability with a genuine commitment to doing the job well.
  

• Emotional intelligence patience and the ability to handle different customer personalities professionally.
  

• Ability to work independently while maintaining open communication and knowing when to ask questions or escalate concerns.
  

• Confidence in following up with potential customers and guiding conversations toward a positive outcome without being overly aggressive.
  

• Punctuality responsiveness and availability during agreed U.S. Eastern business hours including a weekly Tuesday video meeting at 12:30 PM ET.
  

• Comfortable learning and working with CRM platforms e-commerce systems and spreadsheets.
  

Preferred

• Hands-on experience with GoHighLevel (GHL) particularly customer conversations pipelines and message templates.
  

• Experience using Shopify for order creation invoicing and order management.
  

• Previous experience in customer engagement customer service sales support or e-commerce operations.
  

• Experience with lead nurturing customer re-engagement and consistent sales follow-ups.
  

• Familiarity with Excel or Google Sheets for managing customer lists and outreach activities.
  

• Experience working directly with U.S.-based clients or business owners.
  

• Confidence in making occasional customer phone calls when needed.
  

What We Offer

• Flexible part-time remote opportunity working directly with a U.S.-based business.
  

• Structured onboarding and practical training on established customer communication CRM and e-commerce workflows.
  

• Direct mentorship and opportunities to learn about customer psychology relationship-building and effective sales communication.
  

• A working environment that values personality humor independent thinking and honest communication.
  

• Freedom to take ownership of responsibilities and contribute ideas for improving existing processes.
  

• Potential to earn performance-based sales commissions after demonstrating consistent results.
  

• Ongoing guidance and support from Across Clocks throughout onboarding and employment.