Customer Care Representative

Job Overview:

People Perfect is looking for a Customer Care Representative for its client to provide professional customer support assist with account opening and onboarding resolve client queries and ensure smooth service across PSX PMEX and trading company platforms.

Key Responsibilities:

• Handle client queries through calls WhatsApp email and walk-ins.
• Assist clients with account opening KYC documentation account activation and onboarding.
• Guide clients regarding Tradin One PSX PMEX mobile app web portal and desktop terminal.
• Support clients in login issues password reset deposits withdrawals portfolio access and account-related matters.
• Coordinate with Operations Compliance Equity PMEX Research IT Finance and Settlement teams for timely resolution.
• Maintain records of client complaints follow-ups service requests and resolutions.
• Follow up with clients for pending documents initial deposit activation and feedback.
• Escalate urgent sensitive or unresolved matters to the relevant supervisor.
  Attend official office-related outside activities client service assignments meetings trainings events exhibitions or any other business activity within business hours or after business hours as assigned by management and in accordance with company policy.
• Maintain confidentiality of client information and ensure compliance with company policies.

Qualification & Experience:

• Bachelors degree in Business Commerce Finance Economics or related field.
• Two Years experience in customer service brokerage banking or financial services will be preferred.
• Strong communication and customer service skills.
• Good teamwork coordination and follow-up ability.
• Basic knowledge of PSX PMEX brokerage operations and trading platforms.
• Ability to handle clients professionally under pressure.
• Proficiency in MS Office email WhatsApp and client record management.
• Professional attitude patience confidentiality and attention to detail.

Location: Lahore Pakistan