CSR

We are looking for a professional and customer-focused Customer Service Representative (CSR) to manage customer inquiries resolve concerns process requests and ensure a positive customer experience across multiple communication channels.

The ideal candidate will have strong communication and problem-solving skills maintain a professional and empathetic approach and coordinate effectively with internal teams to ensure timely resolution of customer concerns. Experience within the Real Estate and/or Property Management industry is preferred.

• Respond promptly and professionally to customer inquiries across different communication channels.
  
• Maintain a positive empathetic and professional attitude toward customers at all times.
  
• Acknowledge investigate and resolve customer complaints effectively.
  
• Develop strong knowledge of company products and services to provide accurate information to customers.
  
• Process customer orders forms applications requests and other service-related matters.
  
• Maintain accurate records of customer interactions transactions comments and complaints.
  
• Coordinate with internal teams and relevant stakeholders to resolve customer concerns.
  
• Follow up on customer requests and ensure timely resolution.
  
• Provide feedback on customer concerns and opportunities to improve customer service processes.
  
• Support and guide junior customer service representatives where required.
  
• Maintain high standards of customer satisfaction and professional support.
  

• 2 years of experience in Customer Service Customer Support Customer Success or a similar customer-facing role.
  
• Excellent verbal and written communication skills.
  
• Strong customer handling problem-solving and complaint-resolution skills.
  
• Ability to communicate professionally and empathetically with customers.
  
• Strong organizational skills with attention to detail and accurate record keeping.
  
• Ability to manage multiple customer requests and priorities effectively.
  
• Basic proficiency with CRM systems email and standard productivity tools.
  
• Ability to collaborate effectively with internal teams.
  
• Experience in Real Estate and/or Property Management is preferred.
  
• Bachelors degree or equivalent qualification is preferred.