Community Manager

About WPP Media

WPP is the trusted growth partner for the worlds leading brands. With exceptional talent trusted data and intelligence and world-class partnerships all united by ourpioneeringagentic marketing platform WPP Open we help clients navigate change capture opportunity and deliver transformational growth.

WPP Media is WPPs AI-driven media operating unit bringing together media data and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence clients see exactly where how and why their media investment is working.

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About WPP Media

WPP is the creative transformation company. We use the power of creativity to build better futures for our people planet clients and communities.

WPP Media is WPPs global media a world where media is everywhere and in everything we bring the best platforms people and partners together to create limitless opportunities for growth.

At WPP Media we believe in the power of our culture and our people. Its what elevates us to deliver exceptional experiences for both our clients and each other.

Role Summary and Impact

We are looking for a passionate Community Manager to join our this role you will be responsible for managing online communities fostering audience engagement strengthening brand relationships and ensuring a positive brand experience across social media platforms.

The ideal candidate will be highly responsive customer-focused culturally aware and capable of turning audience interactions into meaningful brand conversations.

Reporting of the Role

This role reports to the Business Director / Digital Lead.

3 Best Things About the Job

• Opportunity to engage directly with diverse online communities and consumers.
• Work with leading local and international brands across multiple industries.
• Be at the forefront of digital conversations trends and social media innovation.

In This Role Your Goals Will Be:

In Three Months:

• Gain a complete understanding of assigned brands audiences and social media guidelines.
• Learn community management tools reporting systems and escalation protocols.
• Manage day-to-day engagement activities across assigned social channels.

In Six Months:

• Independently manage brand communities and maintain engagement standards.
• Develop audience engagement strategies and identify opportunities for brand interaction.
• Generate insights from audience conversations and social listening activities.

In Twelve Months:

• Lead community engagement initiatives and campaigns.
• Build strong relationships with clients and internal stakeholders.
• Drive improvements in engagement rates response times and community sentiment.

What Your Day Looks Like:

• Monitor and manage brand social media communities across platforms.
• Respond to comments messages and customer inquiries in a timely and professional manner.
• Escalate customer complaints and sensitive issues to relevant stakeholders.
• Monitor social conversations trends and audience sentiment.
• Collaborate with content creative and strategy teams to optimize engagement.
• Maintain brand tone of voice and communication guidelines.
• Prepare regular community management and engagement reports.
• Conduct social listening and competitor monitoring.
• Identify opportunities for proactive audience engagement and brand advocacy.
• Ensure community management KPIs and SLAs are achieved.

Skills & Experience

• Bachelors degree in marketing Media Communications Business Administration or a related field.
• 24 years of experience in Community Management Social Media Management Digital Marketing or related roles.
• Excellent written and verbal communication skills.
• Strong understanding of social media platforms audience behavior and digital trends.
• Experience using social listening and community management tools.
• Strong problem-solving and conflict-resolution skills.
• Ability to manage multiple brands and priorities simultaneously.
• Analytical mindset with experience interpreting engagement and performance metrics.
• Proactive creative and customer-centric approach.

Key Competencies

• Community Engagement
• Social Media Management
• Customer Experience
• Content Collaboration
• Social Listening
• Crisis Management
• Stakeholder Management
• Reporting & Analytics
• Brand Communication
• Trend Monitoring

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work and were just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions grow their networks and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins sharing thought leadership and celebrating holidays and milestone events. Our benefits include competitive medical vision and dental insurance significant paid time off employee wellbeing facilities and employee mental health awareness days.

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when were together fostering creativity collaboration and connection. Thats why weve adopted a hybrid approach with teams in the office around four days a week. If you require accommodations or flexibility please discuss this with the hiring team during the interview process.

About Pakistan

WPP Media Pakistan is the leading global media investment management operation in Pakistan. We see major growth coming on Digital platforms with internet penetration growing to 162 million broadband users and 158 million 3G/4G subscribers. Social media platforms have also grown substantially in Pakistan where Facebook stands at 52 million subscribers and Tik Tok has replaced Instagram to become the most penetrated social platform. While the digitalization of the market is happening at a fast pace it has also opened up opportunities for specializations like e-commerce Digital Content Video Planning solutions Technology and Data & Analytics in Pakistan.

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