Communications Officer Call Center

ROLE OVERVIEW:

We are seeking a dynamic articulate and highly motivated Communications Officer to join our team. This role is central to shaping and amplifying our organizations voice across internal and external audiences. The ideal candidate is a master communicator fluent in English with exceptional written and verbal skills who can craft compelling narratives manage media relationships and drive strategic communications initiatives that build brand reputation and stakeholder trust.

POSITION DETAILS:

Job Title -Communications Officer

Department -Communications

Reports To -Head of MARCOM

Location -On-site

Employment Type -Full-Time

Experience Required -3 5 Years in Communications PR or Media

Education -Bachelors in Mass Communication Journalism English PR or related field

Language Requirement -Fluent in English Exceptional Written & Verbal Proficiency (Mandatory)

MANDATORY LANGUAGE REQUIREMENT:

Fluency in English is a non-negotiable requirement for this role. Candidates must demonstrate:

• Near-native or native-level written English flawless grammar punctuation and style
• Confident verbal communication able to speak clearly persuasively and professionally in meetings presentations and media interactions
• Ability to adapt tone and register from formal press releases to conversational social media copy
• Strong editing and proofreading ability zero tolerance for errors in published content

KEY RESPONSIBILITIES:

Strategic Communications & Content

• Develop and implement comprehensive communication strategies aligned with organizational goals and brand identity
• Write edit and proofread a wide range of content including press releases speeches executive communications reports newsletters and briefing notes all in flawless English
• Craft compelling narratives and messaging frameworks for internal and external audiences
• Produce annual reports corporate brochures and other institutional publications
• Develop talking points presentations and keynote scripts for senior leadership

Media Relations & Public Affairs

• Serve as a primary point of contact for media inquiries; build and maintain strong relationships with journalists editors and broadcasters
• Draft and distribute press releases media advisories and official statements
• Monitor media coverage prepare media reports and respond to enquiries in a timely and accurate manner
• Coordinate press conferences media briefings and interviews with senior spokespeople
• Manage crisis communications develop response protocols and draft statements under pressure

Digital & Social Media Communications

• Manage and grow the organizations presence across digital platforms (LinkedIn Twitter/X Facebook Instagram YouTube)
• Create engaging audience-appropriate English-language content for social media blogs and the corporate website
• Monitor digital sentiment track engagement metrics and produce regular performance reports
• Manage the editorial calendar and ensure consistent timely publishing of content
• Collaborate with the design team to produce multimedia content including infographics videos and e-mailers

Internal Communications

• Develop and manage internal communication channels intranet staff newsletters townhall presentations and email campaigns
• Support leadership in communicating organizational changes milestones and announcements effectively
• Foster a culture of transparent communication across departments and hierarchies
• Collaborate with HR on employer branding initiatives and culture-building campaigns

Events & Stakeholder Engagement

• Plan coordinate and execute communications for corporate events launches forums and CSR initiatives
• Liaise with government bodies NGOs community partners and industry associations as required
• Prepare and manage communication budgets for campaigns and events
• Track evaluate and report on the effectiveness of all communications activities

REQUIRED SKILLS & QUALIFICATIONS:

Education & Experience

• Bachelors degree (minimum) in Mass Communication Journalism English Language & Literature Public Relations or a related discipline
• 3 to 7 years of hands-on experience in a communications PR media or corporate affairs role
• Proven track record of managing media relations and producing high-quality written content in English
• Experience working with senior executives and managing sensitive or confidential communications

Core Competencies

• Outstanding English language skills written and spoken are the foremost requirement for this position
• Excellent storytelling ability with a flair for translating complex information into clear engaging content
• Strong media literacy and understanding of the editorial and news landscape
• Proficiency in digital communications social media management and content marketing
• Experience with communications tools: Mailchimp HubSpot Hootsuite Canva or similar platforms
• Solid understanding of brand voice messaging consistency and audience targeting
• Ability to manage multiple projects simultaneously under tight deadlines with minimal supervision
• High degree of discretion professionalism and ethical judgment

PREFERRED QUALIFICATIONS (NICE TO HAVE)

• Masters degree in Communications Public Relations or MBA with a marketing/communications focus
• Professional certifications such as IABC PRSA or CIM membership
• Experience in a corporate government NGO or multilateral organization setting
• Multilingual proficiency knowledge of Arabic Urdu or French is a strong advantage
• Prior experience in crisis communications or issues management
• Familiarity with SEO best practices and Google Analytics for content performance tracking
• Video production podcast hosting or broadcast media experience is a plus