Client Success Team Lead

About 1Now

1Now is an AI-powered SaaS platform built for modern car rental businesses. We help fleet owners increase revenue reduce Turo commission fees and streamline operations through custom booking websites secure driver verification automated rental agreements AI-powered workflows and fleet analytics. Were building the operating system for independent car rental businesses and were looking for people who enjoy solving problems taking ownership and building systems that scale.

About the Role

Were hiring a Client Success Team Lead to own the entire client journey after the sale from onboarding through ongoing support and long-term success. Youll be the single point of accountability for making sure every client launches smoothly adopts the platform gets fast and effective support and keeps growing with us. Youll lead the client operations team day to day set the bar for how we work with clients and build the playbooks that let this function scale.

What Youll Own

• The full client journey: onboarding implementation support and long-term success end to end
  
• Client onboarding including account setup platform configuration integrations payment workflows and go-live
  
• Onboarding sessions and platform training for new clients
  
• The primary point of contact for client queries issues and escalations ensuring timely resolution
  
• Client relationships through regular check-ins follow-ups and proactive outreach
  
• Client health monitoring identifying adoption gaps and retention risks early
  
• Recurring issue patterns working with Product and Engineering to fix root causes
  
• Accurate client records and support history in the CRM
  
• Onboarding playbooks SOPs and knowledge base content
  
• The client operations team including day-to-day guidance mentorship and performance
  
• Client success metrics and service quality across the team
  

Requirements

What You Bring

• 2 to 4 years in Customer Success Support Onboarding or Account Management ideally in SaaS
  
• Experience owning the full client lifecycle not just one stage of it
  
• A track record of managing or mentoring a team
  
• Strong communication skills and a genuine client-first mindset
  
• Comfort handling escalations and solving problems under pressure
  
• Hands-on experience with CRM and modern SaaS tools
  
• Ability to juggle multiple clients and priorities without dropping the details
  
• A proactive ownership-driven approach and comfort working independently in a fast-paced startup
  
• Bonus: experience using AI tools like ChatGPT or Claude in day-to-day work
  
  

What Success Looks Like

• Clients launch confidently and use the platform with minimal friction
  
• Issues get resolved fast with high client satisfaction.
  
• Strong relationships translate into better adoption and retention
  
• Client operations run in an organized scalable and improving way
  
• The team operates with ownership accountability and a client-first mindset