Business Analyst Microsoft Dynamics 365 CE

We are looking for a Business Analyst with 24 years of experience in business analysis and software implementation projects. Experience with Microsoft Dynamics 365 CE/CRMis highly preferred. The candidate should have strong requirements management documentation project coordination and stakeholder communication skills.

Key Responsibilities

Gather analyze validate and document business and functional requirements.

Work closelywith business stakeholders project managers developers QA and other project teams.

Prepare and maintain BRDs FRDs user stories acceptance criteria process flows meeting minutes and other business analysis documentation.

Manage and prioritize requirements and backlog items using Azure DevOps Jira or similar project management tools.

Participate in Agile/Scrum and Waterfallproject activities including sprint planning backlog refinement daily stand-ups reviews retrospectives and project status meetings.

Support project planning requirement tracking dependency management issue resolution and delivery coordination.

Coordinate and oversee project communications ensuring timely communication of project updates requirements decisions risks issues and action items.

Maintain project documentation meeting minutes action items requirement traceability and project trackers.

Support UAT test planning defect clarification and solution validation.

Translate business requirements into clear functional specifications for technical teams.

Coordinate with cross-functional teamsto ensure requirements are understood and delivered as expected.

Identify gaps risks and process improvementopportunities and communicate them to relevant stakeholders.

Assist project managers with status reporting stakeholder updatesand tracking project deliverables.

Required Skills

24 years of experience as a Business Analyst.

Strong business analysis and requirements management skills.

Experience with Azure DevOps Jira or other project/task management tools.

Good understanding of Agile/Scrum and Waterfall methodologies.

Strong experience in business analysis and project documentation.

Proficiency in Microsoft Office Suite particularly:

• Microsoft Word BRDs FRDs requirement documents meeting minutes and other project documentation.
• Microsoft Excel requirement trackers data analysis project trackers reports and maintaining project-related data.
• Microsoft PowerPoint presentations project updates demos and stakeholder communication.
• Microsoft Outlook/Teams stakeholder communication meetings collaboration and project coordination.

Strong stakeholder management communication coordination and presentation skills.

Experience coordinating project communications and working with cross-functional teams.

Good understanding of SDLC testing UAT and software implementation processes.

Good to Have

Experience with Microsoft Dynamics 365 CE / CRM.

Understanding of D365 CE modules such as Sales Customer Service or Field Service.

Exposure to Microsoft Power Platform and Dataverse.

Experience working on CRM implementation or integration projects.

Required Experience:

IC