Branch Manager Aftersales

People Perfect is looking for a Branch Manager Aftersales for one of its leading multinational clients in the Consumer Electronics industry. This is an excellent opportunity for experienced professionals to lead regional after-sales operations drive service excellence and enhance customer satisfaction while managing branch performance and Authorized Service Partners (ASPs).

• Manage complete regional after-sales operations and branch performance.
• Supervise and monitor the performance of Authorized Service Partners (ASPs).
• Ensure standardized installation repair and field service quality through inspections and audits.
• Ensure compliance with company policies SOPs KPIs and operational standards.
• Oversee inventory management spare parts control and asset accountability.
• Achieve regional operational KPIs and service performance targets.
• Improve customer satisfaction by reducing service turnaround time and resolving complaints effectively.
• Monitor service partner compliance and support profitability improvements.
• Manage incentive settlements warranty claims and service-related payments.
• Ensure timely closure of replacement refund and dealer service cases.
• Prepare operational reports and recommend process improvements.

• Bachelors or Masters degree in Business Administration (BBA) Management Electrical Engineering Electronics Engineering Mechanical Engineering or a related field.
• Proficiency in Microsoft Excel MS Office and ERP/CRM systems.
• 58 years of experience in after-sales service branch operations or service operations.
• 35 years of experience in a supervisory or managerial role.
• Experience in the consumer electronics or home appliances industry is highly preferred.
• Hands-on experience managing Authorized Service Partners (ASPs) customer service operations field service teams inventory management and spare parts control.
• Strong knowledge of CRM systems KPI management budgeting customer complaint handling and operational reporting.
  
  Location: Lahore