Billing Specialist

Who We Are:

Motive builds technology to improve the safety productivity and profitability of businesses that power the physical economy. Motive combines IoT hardware with AI-powered applications to connect and automate physical operations. Motive is one of the fastest-growing software companies in the world serving more than 120000 businesses across a wide range of industries including trucking and logistics construction oil and gas food and beverage field service agriculture passenger transit and delivery.

Motive is built on four foundational attributes; Own It Less but Better Build Trust and Unlock Potential. This has taken our company to great heights including being recognized by Fortune for Best Workplaces Forbes Best Startup Employers and Comparably for our Best Global Culture Sales Team Leadership Team Career Growth and CEO for Diversity. Were proud to receive an employee net promoter score of 63 (according to Comparably) which places Motive in the top 5% of companies with 4000 employees or more.

Today our team is made up of more than 3000 employees located across the world providing support to a wide range of customers. While most of our employees are remote many have the opportunity to work on-site at any of our 8 global office locations. Visit our careers website to learn more about opportunities at Motive.

Role:

Billing Specialist - PK

About the Role:

As a Billing Specialist you will support accurate and timely billing and issue resolution across the Quote-to-Cash process. You will process charges generate and customize invoices research outstanding billing items review credits and refunds and respond to billing-related support cases using established procedures and controls.

You will work with Sales Customer Success Account Management Order Management and other functional teams to resolve standard billing issues maintain data quality and support month-end close. This role is for someone who is organized detail-oriented comfortable working across multiple systems and able to recognize and escalate exceptions appropriately.

What Youll Do:

• Execute standard billing activities including processing charges monitoring account billing status generating invoices and resolving routine billing inconsistencies.
• Review billing documents account data and supporting information for accuracy and completeness; obtain missing information and maintain data integrity across systems.
• Create invoices and customized billing requests and review and validate credits and refunds in accordance with established procedures.
• Research and resolve billing-related support cases including invoice questions payment issues and standard disputes; escalate non-standard tax refund chargeback or policy issues as appropriate.
• Collaborate with Sales Customer Success Account Management Order Management and other functional teams to resolve billing blockers support quote and order completion and maintain data quality.
• Support month-end close by completing billing activities and period cutoff procedures and provide accurate and timely reporting as requested.
• Follow billing SOPs and controls maintain accurate records in electronic systems identify recurring issues and recommend practical process improvements.

Your Background That Likely Makes You A Match:

• 1 years of experience in billing accounts receivable payments finance operations or a related function; SaaS and Quote-to-Cash experience is a plus.
• Experience reviewing invoices billing data payments credits refunds or account information in a high-volume environment.
• Strong attention to detail organization and commitment to accurate data entry and documentation.
• Ability to follow established procedures manage competing priorities meet deadlines and escalate exceptions appropriately.
• Clear written and verbal communication skills with the ability to work effectively across Finance Operations Sales Customer Success and Order Management.
• Good command of Excel and Google Sheets; comfortable working with spreadsheets internet-based business applications and ERP systems. Experience with Zuora or Salesforce is a plus.
• Adaptable self-motivated and willing to learn; a Bachelors degree in Accounting Finance Business or a related field is a plus.
• Availability to work US business hours Monday through Friday 9:00 p.m.6:00 a.m. PKST with occasional month-end or quarter-end coverage as needed.