Audio & Video Administration experience
Job Summary
Location- Hyderabad-Client location
Total Experience- 4 to 9 years
Notice- Immediate to 30 days
Activities:
Design install configure operate maintain and upgrade video conferencing equipment test environment and infrastructure.
- Handling video conferencing endpoint equipments and tasks such as configuration and operation of Cisco Microsoft Teams Rooms and Poly Endpoints.
- Schedule setup and disconnect video conferences for internal and external meetings.
- Provide video conferencing event planning production packets consisting of logistics test plans configuration drawings and other necessary information working with other cross-functional teams.
- Utilize the existing management-tracking tool ServiceNow for all related incident tracking service tickets and change requests.
- Troubleshoot and resolve video conferencing and event service incidents including RMAs and hardware/software issues.
- Work with 3rd party vendors to troubleshoot issues and perform root cause analysis and escalate accordingly if beyond the limit to resolve the issues.
- Process service requests within the Video and Event Services area.
- Collaborate with operations and support teams to provide direction/support streamline processes improve efficiencies and enhance the overall user experience.
- Produce Run of Show documents attendance reports IT equipment readiness checklist and other items for Audio Video production team.
- Based on the workload AMD can discuss with Wipro for enabling more additional staffing this will be reviewed mutually and an amendment to this SOW shall be enabled.
Location- Hyderabad-Client location
Total Experience- 4 to 9 years
Notice- Immediate to 30 days
Activities:
Design install configure operate maintain and upgrade video conferencing equipment test environment and infrastructure.
- Handling video conferencing endpoint equipments and tasks such as configuration and operation of Cisco Microsoft Teams Rooms and Poly Endpoints.
- Schedule setup and disconnect video conferences for internal and external meetings.
- Provide video conferencing event planning production packets consisting of logistics test plans configuration drawings and other necessary information working with other cross-functional teams.
- Utilize the existing management-tracking tool ServiceNow for all related incident tracking service tickets and change requests.
- Troubleshoot and resolve video conferencing and event service incidents including RMAs and hardware/software issues.
- Work with 3rd party vendors to troubleshoot issues and perform root cause analysis and escalate accordingly if beyond the limit to resolve the issues.
- Process service requests within the Video and Event Services area.
- Collaborate with operations and support teams to provide direction/support streamline processes improve efficiencies and enhance the overall user experience.
- Produce Run of Show documents attendance reports IT equipment readiness checklist and other items for Audio Video production team.
- Based on the workload AMD can discuss with Wipro for enabling more additional staffing this will be reviewed mutually and an amendment to this SOW shall be enabled.
About Company
As a global leader, Wipro blends consulting and AI expertise across design, engineering and operations to accelerate business transformation and deliver future-ready technology.