Assistant Director of Human Resources

About PalmPay
PalmPay is a leading neobank and fintech platform scaling financial inclusion across emerging markets. With over 40 million users we are building a digital financial ecosystem that empowers individuals and businesses through accessible easy-to-use and rewarding financial services.
Operating in Nigeria Ghana Tanzania Bangladesh Pakistan and the Philippines PalmPay has been recognised by CNBC as one of the Top 300 Global Fintech Companies and ranked #2 overall and #1 in financial services on the Financial Times Africas Fastest Growing Companies 2025 list.

• Develop and execute the overall HR strategy aligned with the companys business objectives.
• Partner with senior leadership to drive organizational effectiveness workforce planning and business transformation initiatives.
• Lead and develop the HR team to deliver high-quality HR services across the organization.

• Foster strong collaboration across departments to improve communication operational efficiency and organizational alignment.
• Partner with business leaders to support strategic initiatives and resolve cross-functional challenges.
• Drive organization-wide HR programs that support business growth and employee engagement.

• Lead employee relations initiatives to maintain a positive productive and compliant workplace.
• Manage complex employee relations matters workplace conflicts disciplinary issues and grievance resolution.
• Promote a healthy organizational culture that reflects the companys values and encourages employee engagement.

• Oversee performance management succession planning leadership development and employee development programs.
• Ensure effective implementation of performance review processes and talent development initiatives.
• Support managers in coaching performance improvement and team effectiveness.

• Oversee HR policies procedures compensation administration and HR operations.
• Ensure compliance with Pakistan Labour Law and all applicable employment regulations.
• Monitor HR metrics and provide strategic insights to support business decisions.

• Lead organizational change initiatives and support business transformation projects.
• Drive continuous improvement of HR processes systems and employee experience.
• Champion initiatives that strengthen leadership capability and organizational effectiveness.

• Bachelors degree in Human Resources Business Administration Management or a related field.
• Masters degree (MBA/HRM) is highly preferred.
• Professional HR certifications (SHRM-CP SHRM-SCP CIPD PHR SPHR or equivalent) are an advantage.

• 10 years of progressive HR experience including at least 5 years in a senior HR leadership role.
• Experience in fintech banking financial services or multinational organizations is highly preferred.
• Proven experience leading HR strategy employee relations organizational development and performance management.

• Strong leadership and people management capabilities.
• Excellent stakeholder management and cross-functional collaboration skills.
• Strong employee relations and conflict resolution expertise.
• Deep understanding of Pakistan Labour Law and HR best practices.
• Excellent communication negotiation and interpersonal skills.
• Strong strategic thinking decision-making and execution ability.
• High emotional intelligence professionalism and integrity.
• Fluent in English and Urdu both written and spoken.

• Competitive salary package
• Festival bonuses
• Career growth opportunities in a multinational fintech environment