Assistant Director (ICT Support) | NAFSA

This position is being recruited by Pakistan Single Window (PSW) on behalf of the National Agri-Trade and Food Safety Authority (NAFSA). NAFSA is being established as a strategic national initiative to strengthen Pakistans agri-trade ecosystem through enhanced regulatory oversight facilitation and modernization of food safety and trade processes. The selected candidate will be part of NAFSAs foundational team contributing to the development of systems processes and institutional capabilities.

• Lead day-to-day ICT support services including user helpdesk management system access provisioning/de-provisioning troubleshooting of office productivity tools email systems and end-user computing issues.
• Ensure timely resolution of service tickets through structured logging prioritization escalation and closure tracking in line with defined service standards.
• Manage user access controls for organizational systems (HR finance inspection systems data platforms etc.) ensuring approval workflows documentation and periodic access reviews are maintained.
• Support configuration deployment and maintenance of end-user devices (desktops laptops printers peripheral equipment) ensuring standardized configurations and security compliance.
• Coordinate IT asset inventory management including device tagging allocation tracking licensing compliance and reconciliation with Asset & Estate Management records.
• Liaise with external service providers for network support hardware servicing software troubleshooting and system maintenance; monitor SLA compliance and maintain vendor performance records.
• Support implementation of information security practices including password controls endpoint security compliance user awareness guidance and coordination of backup processes as per policy.
• Assist in rollout user onboarding and first-line support of digital systems deployed across HR finance inspections reporting and administrative functions.
• Maintain documentation including system access logs configuration records incident reports and IT support documentation to ensure audit readiness.
• Prepare periodic ICT support reports covering ticket trends resolution timelines asset status and recurring issue analysis for management review.
• Perform any other duties assigned by the Director HR & Admin consistent with NAFSAs mandate
  

• Bachelors (Minimum sixteen years) in Computer Science/IT/Software Engineering or related discipline

• Minimum 4 years of relevant ICT support experience.
• Knowledge of basic networking system administration and helpdesk practices.
• Strong service orientation and documentation discipline

For contact kindly reach out to

Required Experience:

Director